EHR Stability Analyst :: Richmond, VA (Hybrid)

EHR Stability Analyst- Richmond, VA (Hybrid)

Duration: 8 months

Seeking for an EHR Stability Analyst plays a vital role in ensuring the successful deployment, adoption, and continuous improvement of the Electronic Health Record (EHR) system. This role supports Local Health District end users, evaluates workflow needs, documents enhancement opportunities, and partners with technical teams, business stakeholders, and vendor organizations to ensure the EHR aligns with operational and clinical requirements. The analyst will also contribute to interim solution development and help define strategies for long-term system improvements.

Responsibilities:

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and escalate issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.

Must Have Skills & Experience:

• 5+ years of experience providing responsive support to EHR users.
• 7+ years of experience in triaging, troubleshooting, and escalating issues.
• 7+ years of experience in monitoring and maintaining EHR workflows.
• 7+ years of experience in engaging with stakeholders and recommending solutions.
• 7+ years of experience in gathering, analyzing, and documenting business requirements.
• 7+ years of experience in developing Agile documentation.
• 7+ years of experience in supporting testing cycles.
• 7+ years of experience collaborating with cross-functional teams.
• 7+ years of experience producing user documentation and training materials.
• 5+ years of experience providing application support in healthcare environments.
• 7+ years of experience supporting or implementing EHR systems.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.
• Experience with supporting Go-Live related activities.