Bartender/ Server PM 400PM to 11:00 PM

The Restaurant Server is responsible for greeting guests, taking orders, serve food and beverages, and checking on guest to ensure

complete satisfaction.

CANDIDATE PROFILE

Experience

 High School Diploma is preferred, one-year hotel food service experience with general knowledge of full service, table-side service

and standards.

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Must be of legal age to serve alcohol and actively TABC Certified.

Must possess a Food Handlers Certification

JOB ESSENTIALS

 Presents menu, answers questions, and makes suggestions regarding food and service and/or drink service. Become informed of

daily/weekly specials and is able to explain all menu items and methods of cooking/preparation to the guest(s) as requested.

 Relays order to kitchen and serves courses from kitchen and service bars.

 Serves menu items to guests in a prompt and courteous manner and according to established service standards; times the service

of courses to correspond with the dining pace of the guests.

 Complete a check back after guest receives meal

 Observe guests to respond to any additional requests and to determine when meal has been completed.

 Compute bill and accepts payment.

 Clears and resets tables at conclusion of each course and completely resets table in a timely manner after guest(s) departs.

 Complete of all opening, running (during service time), and closing sidework assigned each shift.

 Assist co-workers when needed throughout the shift.

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Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely

manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in

accordance to the “Make it Right” established guidelines.

 Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members

during each shift. Reports all accidents and injuries in a timely manner.

 Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed

safely, efficiently and effectively

 Perform any other job-related duties as assigned