Manager of Operations - Institute for Urban Care

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Pay Range:

Scheduled Weekly Hours:

Position Overview

SUMMARY (Basic Purpose of the Job):

The Manager of Operations – Institute for Urban Care oversees the daily operations, budget execution and grant compliance for community health programs within the Capital Health Institute for Urban Care (IUC). This role guides a team of program coordinators to maintain high service quality, expand local referral networks and keep daily workflows running efficiently. The Manager of Operations – IUC also uses community health data and reporting systems to identify local wellness trends, update program practices and resolve operational gaps. Additionally, the role develops and maintains strong partnerships with local organizations, represents the organization at stakeholder events and manages financial workflows to align resources with long-term strategic goals. Note: this role requires full-time on-site work with the flexibility to work occasional evenings and weekends to meet community and program needs.

MINIMUM REQUIREMENTS:

Education:Bachelor’s Degree, preferably in Business, Marketing, Healthcare Management or Public Relations, required; Master's degree in one of those specialties is preferred. Additional years of experience may be considered in lieu of a formal degree.

Experience:Four years of management experience, inclusive of some combination of contract development, business administration, project management, healthcare operations and leading teams, when accompanied by a Bachelor’s degree. Eight years of management experience, inclusive of some combination of contract development, business administration, project management, healthcare operations and leading teams, when accompanied by a high school diploma or equivalent. Prior experience in the healthcare industry and with formal project management is preferred. Bilingual in Spanish is preferred

Other Credentials:Driver's License

Knowledge and Skills:Broad understanding of clinical environments, healthcare operations and standard program management frameworks. Strong knowledge of operational planning principles, public health practices and healthcare delivery systems. Professional proficiency with the full Microsoft Office suite of applications, with intermediate to expert level skills in Excel and PowerPoint. Working knowledge of digital query tools, web-based applications and complex spreadsheet development. Strong data analytics skills with a proven ability to run and interpret operational and job-specific reports. Excellent written and verbal communication skills, including the ability to clearly convey the meaning behind large datasets to a diverse group of stakeholders.

Mental, Behavioral and Emotional Abilities:Strong networking skills with a proven ability to cultivate and develop positive professional relationships. Proven ability to lead, coach and motivate a team to execute organizational goals. Demonstrated ability to manage multiple priorities and pivot quickly in a fast-paced environment. Demonstrated ability to maintain a high level of punctuality, professional reliability and organizational dedication.

Reporting Relationships:

Does this position formally supervise employees? Yes

If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

ESSENTIAL FUNCTIONS:

• Oversee the daily operations and creative development of designated urban care programs to maximize community impact
• Translate executive strategic plans into actionable program goals, growth initiatives and measurable operational objectives
• Manage and coach a dedicated team of program coordinators by setting clear workflow goals, schedules and performance expectations
• Guide the design of community interventions that target the Social Determinants of Health (SDoH) to reduce regional disparities
• Connect program goals with findings from the regional Community Health Needs Assessment (CHNA) to address local healthcare gaps
• Utilize health reporting systems and operational data to drive practical, everyday program improvements
• Build and maintain collaborative relationships with community organizations, public officials and regional stakeholders
• Serve as a primary program representative at public events, stakeholder meetings and community briefings, including handling authorized media engagements
• Collaborate on community-based participatory research projects and translate operational data into clear, accessible public health summaries
• Drive the end-to-end grant lifecycle by helping secure new funding, drafting proposals, maintaining post-award compliance and completing program audits
• Develop, justify and monitor annual program budgets to ensure efficient resource allocation and strict operational compliance
• Manage major fiscal escalations, capital expenditure reviews and routine accounts payable tracking
• Prepare monthly departmental meeting agendas, performance metrics and executive leadership summaries
• Execute everyday administrative workflows including program payroll processes, staff scheduling and program webpage updates
• Perform other duties as assigned

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Frequent physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Keyboard use/repetitive motion , Talk or Hear

Occasional physical demands include: Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities

Continuous physical demands include:

Lifting Floor to Waist 25 lbs. Lifting Waist Level and Above 10 lbs.

Sensory Requirements include: Accurate Hearing

Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Airborne Communicable Disease , Radiation

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.