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Job Title
Cluster Head
Business Unit
Emerging Enterprises Group - Express OD
Reporting To
Regional Head
Job Function and Role Type
Sales, Supervisor, Extensive Travel Required
Version No
Job Purpose
To drive initiatives aligned with business objectives to achieve leadership in the banking sector.
Key Responsibilities
Branch & Lead Management
Meet Branch Managers and Cluster Heads.
Guide RMs in planning lead generation activities.
Review CRM leads and branch meetings.
Channel Development and Management
Develop multiple business generation channels.
Engage with associations and distributors for retailer financing.
Collaborate with Merchant and ABCP teams for lead flow and closure.
Cross Selling
Execute cross-sell contests for RMs.
Drive team to achieve cross-sell targets.
Logins - New + Enhancement
Monitor and review RM target achievements.
Review ABND performance.
Renewals
Review pending CAM renewals and chronic cases.
Provide guidance to RMs on renewals.
CAM Conditions Review/OBA Review
Ensure compliance with approval conditions.
Plan exits or levy charges for non-compliance.
Guide RMs and interact with customers.
Delinquency Management
Communicate with branches and customers via email.
Conduct joint visits with Credit Managers.
Follow up rigorously and seek collections support.
Complaints: CRM / MD / PNO / CRO
Ensure resolution and replies within TAT.
Education:
Graduate.
Certifications:
None specified.
Key Competencies
Leadership, interpersonal skills, analytical skills, coordination, ability to work under pressure.
Major Stakeholders
Branch Banking Team, Operations, Product Team, Credit.
EEG-MEG Territory Head · HDFC Bank