Educational Billing Coordinator

·        Collecting information and assisting with the successful enrollment of students for programs and services.

·        Providing excellent customer support via communication channels and customer support software.

·        Ensuring that applications are completed correctly and that the required supporting materials have been provided (i.e. SIFs, Allergy Meds, Rosters, etc.).

·        Entering, updating, and reviewing data and records.

·        Providing guidance and recommendations to applicants and prospective students.

·        Corresponding and answering questions for applicants and prospective students.

·        Processing enrollments, changes, and withdrawals.

·        Assist in coordinating program functions between staff, leadership, parents, etc.

·        Review and coordinate notes from Site Coordinators for the following:  program supply needs, information regarding students, general class updates, etc.

·        Assisting with billing and payment processing.

·        Process and generate invoices accurately and timely for clients using Enrollsy billing software.

·        Monitor and reconcile accounts receivable (autopay) to ensure timely payment collection.

·        Investigate and resolve billing discrepancies or issues promptly and efficiently.

·        Communicate effectively with customers regarding billing inquiries, payment reminders, and payment arrangements.

·        Collaborate with internal teams to address billing-related inquiries or concerns.

·        Maintain up-to-date records of billing activities, payments, and customer communications.

·        Utilize Zendesk ticketing system to manage and track billing inquiries, adjustments, and escalations.

·        Assist in the development and implementation of billing policies and procedures to improve efficiency and accuracy.

·        Provide support during internal audits or financial reviews by preparing relevant billing documentation and reports.

·        Stay informed about industry trends and regulations related to billing and accounts receivable management.

·        Willing to work with Elementary Aged Children

·        Willing to split your work day between the office and on-site at schools

·        Other duties as assigned.