Education Specialist

Purpose of Role

The Education Content Specialist creates and maintains educational content that helps employees and leaders understand and apply organizational practices, systems, processes, and expectations. The role translates business knowledge into practical resources that support workforce capability, managerial effectiveness, operational consistency, and the successful adoption of organizational initiatives. The role develops supporting rollout materials, evaluates content effectiveness, and continuously improves educational resources based on feedback, adoption, and business needs.

Areas of Accountability

• Design, develop, and maintain educational content that supports organizational initiatives, workforce capability development, managerial effectiveness, operational excellence, onboarding, and other business priorities.
• Translate organizational knowledge, business processes, systems, and leadership practices into clear, practical learning and communications content that employees and managers can understand and apply in their roles.
• Apply instructional design and adult learning principles to improve understanding, retention, and practical application.
• Assess business needs for potential learning solutions in service to operations and support functions to ensure educational content supports organizational priorities.
• Review and update educational content to ensure materials remain current, accurate, and aligned with organizational priorities and ways of working.

• Develop communication and rollout plans that support the successful implementation and adoption of educational programs and organizational initiatives.
• Create learner communications, manager toolkits, launch materials, reinforcement resources, job aids, and supporting content that drive awareness, understanding, and application.

• Establish and maintain educational content libraries, templates, toolkits, and resource repositories that improve accessibility, consistency, and reuse.
• Capture and convert organizational knowledge into scalable educational resources that support workforce capability and operational consistency.

• Develop mechanisms to evaluate learner engagement, knowledge retention, content effectiveness, and application of educational materials.
• Analyze learner feedback, usage metrics, stakeholder input, and business outcomes to identify opportunities for improvement.
• Continuously improve educational content, reinforcement strategies, and support materials to increase understanding, adoption, and effectiveness.

• Manage assigned education content projects from development through implementation, ensuring deliverables meet quality standards and established timelines.

Knowledge, Skills, Experience

• Bachelor's degree in Instructional Design, Education, Training and Development, or related field.
• Minimum 5-7 years of progressive experience in education content development.
• Demonstrated expertise in designing educational content using adult learning principles; ability to translate complex business knowledge into practical, accessible resources for a manufacturing workforce.
• Strong project management skills with ability to manage education content initiatives from development through implementation and measure effectiveness.
• Proficiency with learning management systems, content development tools, and ability to collaborate with subject matter experts and organizational leaders.