Education and Resource Coordinator

Compensation Range

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Job Description Summary

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Job Description

Administrative - 45%

• Enter customer users into the applicable assessment system.
• Ensure paperwork is received and accurate for all Center fees including tests, remediation, training, and other charged services.
• Administer and oversee all assessments and testing conducted in the Assessment & Learning Center to include High School Equivalency lessons, pre/post assessments for the Test for Adult Basic Education, and other vocational preparation.
• Review assessments, interpret results and provide information to the customer, program participant’s case manager, or business as it pertains to their individual request.
• Maintain accurate and confidential files by entering Assessment & Learning Center program participant’s information and their activity and progress into a data management system.
• Review and evaluate participants’ progress and track results.
• Provide supplemental study materials to customers in need of additional support.
• Collect and compile success stories, writing engaging narratives, and designing newsletters to highlight achievements.
• Develop internal reporting systems, engagement strategies, referrals, and processes.

• Accurately determine and document customer eligibility for programs by collecting information through needs assessment, interest surveys, and professional sources that access and identify customer’s interests, aptitudes, abilities, and personal characteristics.
• Review requests for supportive services and authorize or obtain approval according to specific program guidelines and program regulations.
• Accurately establish and maintain customer files in accordance with Department policy and appropriate regulations, including all required documentation, employment plans, attendance and progress records and supportive service documentation.
• Enter accurate and timely information into the appropriate data management system.

Customer Service - 45%

• Provide instruction and support in the Assessment & Learning Center to a diverse population of customers that includes at-risk youth, court mandated participants, and professional job seekers.
• Provide information to customers on training opportunities that improve basic skill level on a computer-based delivery system.
• Assist customers in using the training and tutorials offered in the Center or through remote locations.
• Provide vocational advising and recommendations to customers by interpreting assessment tests conducted in the Center.

• Interview referred individuals to participate in workforce programs that will assist them in obtaining employment.
• Select participants for enrollment and refer eligible customers for more in-depth skills assessments to determine level of ability and to identify other areas of need.
• Use all information gained through the eligibility, enrollment, and assessment process to identify participant’s barriers to employment and determine individual training or skill development needs.

• Refer participants to partner agencies for additional resources or assistance when needed.

Collaboration - 10%

•  Work directly with case managers and outside referring agencies by providing information on participant’s level of ability, offering recommendations for the type of training needed for advancement.
• Collaborate with internal program navigators and case managers connecting individuals to employment and training programs and services.Monitor the progress and attendance of participants in assigned activities and communicate regularly with all partners to ensure participants are meeting program guidelines and objectives.

Required for all jobs

• Performs other duties as assigned.
• Complies with all policies and standards.

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Required Qualifications

Required Education

• High School Diploma/GED

Experience Qualifications

• 2 years full-time business or clerical experience in an office environment that required advanced customer service and working with the public.

Preferred Education

• Bachelor's Degree degree in education or a human services related field

Preferred Experience

• Experience working in a human services environment.
• Knowledge of workforce assistance programs.
• Experience tutoring or instructing older youth and adults in classroom or workshop settings.

Skills and Abilities

• Candidate must possess the ability to enter data into several different computer programs.
• Candidate must possess the ability to learn and apply new computer skills regularly.
• Candidate must possess the advance knowledge of computer programs such as Microsoft Windows, Word, Excel, PowerPoint, OneNote, Teams, Outlook, and Adobe Acrobat Pro.
• Candidate must possess the ability to read and comprehend instructions, correspondence and department policies and procedures.
• Candidate must possess the ability to write correspondence.
• Candidate must possess the ability to effectively communicate in one-on-one, small, and large group situations to customers and other employees of the organization.
• Candidate must possess the ability to apply math concepts and calculations in the work environment.
• Candidate must possess the ability to apply common sense to problem solve in a work environment.
• Candidate must possess the ability to work independently and handle high-stress situations, prioritizing competing tasks or responsibilities in a fast paced, high volume, and ever-changing work environment.
• Ability to keyboard at 35 words per minute
• Preferred ability to read and write Spanish in a proficient manner.
• Preferred ability to interpret and translate between English and Spanish using professional language.

Licenses and Certifications

• Candidate must pass criminal background check prior to employment start date.Required
• Candidate must pass Department of Human Services. background checks prior to employment start date.Required
• Driving is essential in this position.
• Candidate must have a valid Driver’s License and Liability InsuranceRequired Upon Hire
• Candidate must pass a Motor Vehicle Record (MVR) evaluation and if hired, will be subject to continuous monthly MVR monitoring throughout employment. Candidate must provide own transportation and be willing to travel as needed to meet the essential functions of the position.Required.
• This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.Required

This position is non-exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act and is therefore eligible for overtime pay.

As an applicant for this position, you should be aware of Senate Bill 19-085, the Equal Pay for Equal Work Act. The act requires employers to announce the pay range for job openings.

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Use the link below to get a closer look at the generous benefits offered:

https://www.weld.gov/Government/County-Information/Join-Our-Team/Employee-Benefits

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Weld County is an equal employment opportunity employer. We ensure that all employment practices are conducted without regard to race, color, religion, sex, national origin, age, disability status, marital status, sexual orientation, gender identity or expression, genetic information, protected veteran status or any other protected status in accordance with federal, state, and local laws. Weld County pledges to uphold a work environment free from discrimination and harassment, promoting fairness and dignity for all employees. We actively take affirmative action to comply with nondiscrimination policies and invite qualified individuals in need of reasonable accommodations to contact our Human Resources Department at humanresources@weld.gov or (970) 400-4234.