Ecommerce Electronics Specialist

$15.75 Hourly Rate

Job Summary

The E-Commerce Electronics Specialist is responsible for the handling and production of electronics items such as computers, laptops, tablets, smart devices, and game consoles to be sold on the e-commerce auction-based website and within the retail stores.

Essential Functions

• Build, disassemble and /or repair electronic items for the use of resale.
• Obtain and record true and correct licensing on products as needed
• Write clear, accurate critical detail descriptions for items
• Photograph items to department standards for aesthetic presentation and composition
• Proficient in search engine use and basic computer skills.
• Provide customer service via email and phone to ensure prompt, accurate and professional management of customer inquiries, including questions/concerns/issues about listed items, and correcting errors.
• Achieve department production goals for listing items and average sales goals, as established by the E-Commerce Manager.
• Attend and actively participate in all on-going training.
• Ensure work areas are maintained, organized, clean and safe.
• Assist in the expansion of the listing software by staying up to date on new functions, requesting additional apps and features, providing feedback and attending any necessary webinars.
• Actively participate in team building exercises.
• Assist in the training of new hires when necessary.
• Attend monthly staff meetings and as scheduled 1 on 1's.
• Have the motivation to cross-train in other areas of the department to increase job fluidity.
• Perform other duties as assigned.

Qualifications

Education and Experience

• Computer, Internet, and Microsoft Office Suite experience required.
• IPhone/IOS and/or Android experience required.
• Extensive knowledge of electronic items up to and including desktop and laptop computers, tablets, smartphones, and video game consoles.
• Knowledge of Microsoft and other operating systems and their licensing terms and agreements.

Potential Career Paths

• Processing agent
• Department Lead
• Assistant Manager
• E-Commerce Manager