Medical Receptionist - Merrimack Valley Cardiology, Chelmsford MA

Hours: 40 hours weekly, Monday-Friday 830am-5pm

Location: Merrimack Valley Cardiology

Address: 14 Research Place, 3rd Floor, North Chelmsford, MA 01863

Job Profile Summary 

​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.  In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records,sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, andoperates office equipment.   An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical)operating in a “hands on” environment. The majority of time is spentin the delivery of support services or activities, typically under supervision. Anexperienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education.  Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standardprocedures, and communicates information that requires some explanation or interpretation. 

Job Overview 

TheReceptionist performs routine clerical, secretarial, and administrative work in answering telephones, receiving the public,providing customerassistance, data processing, and record-keeping.This position directs all calls and visitors to the appropriate staff in a prompt and professional manner. 

Under general supervision, this position graciously greets and directs all persons having business with the Hospital, receives all incoming patients toHospital and gives information or direction to visitors. 

Job Description 

Minimum Qualifications: 

1. High School diploma or equivalent. 

2.One (1) year ofrelated office or clerical experience. 

3.Previous experience with phone systems orswitchboard. 

Preferred Qualifications: 

1.  Two (2) years of medical office experience. 

Duties and Responsibilities: Theduties and responsibilities listedbeloware intended to describe the general nature of work and are not intended to be an all-inclusive list. Other dutiesand responsibilitiesmay be assigned. 

1.Creates a professional atmosphere in the reception area, being congenial and helpful to all guests, vendors, and employees. 

2.Meets, greets, and welcomes all visitors coming to the reception area and notifies proper person of arrival.  

3.Assists patients unable to ambulate with a wheelchair or calls Transport. 

4.Directs patient visitors to theappropriate care unit, clinic, or physician’s office. 

5.Receives flowers,fruit and other packages for patients, records their arrival and assures that they are delivered to the patients. 

6.Ensures that parcels left atdesk forout of hospital delivery are picked up. 

7.Answers and handles all phone calls as swiftly as possible whilemaintaining efficiency and accuracy. Makes sure all calls that need to be handledimmediately or of any emergency nature get handled by the proper department. 

8.Makes every effort to transfercall torequested individual. reach person requested and will transfer caller to staff member’s voicemail box or, whenappropriate, Nextel staff person if they are not readily available to caller. 

9.Answers simplequestions when information is available such as clinic times and places, time and place of in-service, office hours. 

10.Alerts supervisor of changes or errors in phone list.  

11.Reports any problems or incidences that occurregarding the quality of telephone service provided by the Home Health Foundation to supervisor. 

12.Maintains card file of patient religious affiliation for visiting clergy and arranges for patients on danger list to be visited byappropriate clergy as soon as possible.  

13.Practices confidentiality principles set by the agency and federal HIPAA guidelines. 

14.Performs Check-In and Check-Outduties as necessary. 

Physical Requirements:  

1.Works under normalofficeconditions, with occasional exposure to infectious diseases.  

2. Constant contact withpatients, families, visitors, delivery people, taxi companies, physicians, etc. 

Skills & Abilities: 

1.Excellent interpersonal skills. 

2.Ability to function well invery busy situations. 

3.Responsible and reliable. 

4.Goodorganization skills. 

5. Outstandingcustomer service. 

6.Ability to multitask and be productive both independently as well as with the team. 

7.Accuracy and attention to detail isa must in this position as isability to use electronic medicalrecords systems. 

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

based on full-time equivalent