TC
E3PL Support Lead
TechDigital Corporation
🇺🇸 United States
Hybrid
Staff / Principal
1 month ago
- EDI
- triage
- Change Management
- AI
- Machine Learning
1 month ago
1. 7+ years of E3PL implementation and support experience including hands-on issue resolution experience.
2. Knowledge of Labels, reporting, database, EDI, and integrations. Able to review, understand and critically examine design and configuration.
3. Strong service orientation and communication.
Job Description:
• Triage, troubleshoot, identify root cause, and resolve issues, including working with various software vendors.
• Deliver overall end to end support as a service in addition to technical triage and resolution. Includes change management and lower environment testing.
• Plan and organize multiple issues with competing priorities. Ensure E3PL issues are addressed and SLA's are maintained.
• Delegate, coach, train, oversee and provide guidance to a mix of on-site and offshore team members including creating SOPs, Knowledge articles, change specifications, etc.
• Strive to identify process and system improvements to reduce and eliminate system issues and inefficiencies
• Bring innovation and automation opportunities not limited to using AI/GenAI/AgenticAI based approaches to day-to-day work.
• Non-technical activities such as contribute to status reports, organization activities such as RFP, etc.
This is a post-production E3PL application support lead position located on-site. The role is for the on-site point of contact for customer providing end to end support delivery in collaboration with offshore team.
E3PL Support Lead · TechDigital Corporation