Manager Strategic Content - Executive Communications

Company :

Job Description : 

JOB SUMMARY

This role will serve as the primary communications partner to members of the executive leadership team. This role acts as a trusted advisor to senior executives, translating complex business strategies into compelling communications that inspire action, build trust, and reinforce Highmark Health's mission and purpose.

PREFERRED RESPONSIBILITIES

• Develop comprehensive executive communications strategies aligned with enterprise priorities.
• Advise executive leaders on messaging, positioning, and stakeholder engagement.
• Anticipate communications opportunities and risks and recommend proactive approaches.
• Write and edit high-impact communications, including:
  • Speeches and keynote presentations
  • Town hall remarks
  • Employee communications
  • Leadership messages and video scripts
  • Board and leadership meeting materials
  • Articles, blogs, and thought leadership content
  • Social media content and external bylines
• Ensure all communications reflect the executive's authentic voice and leadership style.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Plan, organize, staff, and direct the day-to-day operations of the team, and develop and implement policies, guidelines, and programs as necessary; may have budgetary responsibility and authority.
• Serves as key member of planning, and communications department’s management team, contributing to annual strategic plans and directing messaging development.
• Manage crisis situations and works with business partners to implement strategic, rapid response plans.
• Consults with executive leadership to develop effective strategies, including communications, messaging, and communication channels that support and drive engagement and organizations mission, vision, and goals .
• Serves as one of the organizations lead writers and consultants, ensuring written and verbal communications meets the organizations brand standards and demonstrates an intimate understanding of the organizations strategic direction, operations, needs of employees/stakeholders, and goals.
• Oversees strategic direction for internal communication channels such as, intranet, communication campaign managers, electronic bulletin boards, etc., as well as strategic direction for the integration of any communication channels and spearheads new and unique formats.
• Owns the communication analytics. Develops recommended reporting strategy to senior and executive leadership. Oversees communication benchmarking, best practices, and trends to help drive strategic and change communication direction.
• Oversees the execution of communication strategies and change management plans for operational changes within the organization.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree

Preferred

• None

EXPERIENCE

Required

• 7 years in Health Care, Health Insurance, Information Technology and/or large corporation communications related field

• 5 years of Managing large communication programs in corporate environments, as well as an internal and/or external spokesperson

• 5 years Change Management Communications
• 3 years of Demonstrated Leadership Capabilities

Preferred

• 5 years of experience supporting C-suite leaders with thought leadership and executive positioning programs.
• 3-5 years of experience managing a team

LICENSES or CERTIFICATIONS

Required

• None

Preferred

• None

SKILLS

• Has a charismatic, creative, and positive work ethic, inspires others, and models the organizations core behaviors
• Passionate about leadership, advocating for their team, and growing individuals to be their best
• Demonstrates exceptional written and verbal communication skills
• Extensive knowledge of strategic communications, engagement, and planning skills
• A self-starter with the ability to work under pressure in a fast-paced environment independently or with a team
• Actively engaged in building relationships with leaders, employees, and stakeholders
• Exceptional conflict resolution and negotiation skills
• Experience with building comprehensive and effective communication strategies that are purposeful and engaging
• Outgoing and confident member who can speak up independently with creative and purposeful communication strategies
• Strong understanding of health care/health insurance and/or technology nomenclature
• An understanding of effective change management methodologies 
• Experience in graphic design and design applications is preferred
• Knowledge of grammar and AP (Associated Press) writing
•  Trust-worthy of confidential information
• Strategic thinking and business acumen
• Strong executive presence with the ability to influence and counsel senior leaders.
• Relationship building and influence
• Attention to detail
• Political savvy and stakeholder management

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Hybrid - 3 days a week onsite - T, W, Th.

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Never

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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For accommodation requests, please contact HR Services Online atHRServices@highmarkhealth.org

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