Senior Manager, EVS

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online atwww.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visitwww.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

Essential duties include, but are not limited to:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Oversees the daily operation of the Environmental Services Department, including work assignments, staffing, productivity, and service standards.
• Leads, coaches, and develops EVS Team Members and leadership staff to ensure consistent execution of departmental standards.
• Performs detailed operational inspections to identify cleanliness, service, safety, and process improvement opportunities.
• Establishes and maintains cleaning standards, procedures, schedules, and quality-control programs for assigned areas.
• Monitors daily operations and ensures EVS services are delivered efficiently, consistently, and in accordance with established standards.
• Develops and supports the annual departmental budget and business plan. Monitors expenses, supplies, equipment, labor, and other operational costs to ensure compliance with budgetary guidelines.
• Ensures appropriate staffing levels and scheduling strategies to effectively manage labor costs while maintaining outstanding guest service.
• Interviews, hires, trains, schedules, appraises, coaches, counsels, and supervises directly assigned personnel. Oversees the same for indirect reports.
• Develops, administers, and completes action plans related to Guest Satisfaction, Team Member Satisfaction, operational performance, and financial performance.
• Serves as a key point of contact for guest feedback related to cleanliness and environmental services and ensures timely follow-up and resolution.
• Ensures compliance with administrative policies, procedures, safety rules, health regulations, and applicable sanitation standards.
• Develops Team Members’ knowledge and skills through education, training, coaching, and corrective counseling.
• Selects, trains, coaches, counsels, appraises, and retains direct reports who consistently demonstrate behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
• Demonstrates commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program. When a Seminole Tribe member’s assignment falls within the direct area of responsibility, serves as a mentor/career advisor and provides required progress reports and information.
• Ensures prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintains effective communication and collaboration with Housekeeping, Facilities, Engineering, EVS Front Office, Banquets, and other operational departments as necessary.
• Evaluates cleaning processes, equipment, chemicals, technology, and work methods to identify opportunities to improve efficiency, quality, and Team Member productivity.
• Supports the implementation and utilization of cleaning technology, equipment, automation, and other initiatives designed to improve operational efficiency.
• Ensures proper inventory control, storage, handling, and use of cleaning chemicals, supplies, and equipment.
• Maintains accurate operational records, productivity reports, inspection results, work schedules, and other departmental documentation.
• Promotes positive guest and Team Member relations at all times.
• Maintains a clean, safe, and hazard-free work environment within areas of responsibility.
• Must have a strong understanding of Environmental Services, sanitation, and cleaning processes and procedures within a large-scale hospitality environment.
• Ability to deliver a service level that creates an atmosphere that makes guests want to return, giving each guest a positive and memorable entertainment experience.
• Demonstrates a commitment to routinely go above and beyond in the accomplishment of position responsibilities to achieve organizational goals.
• Must present an image of excitement, enthusiasm, and professionalism while maintaining a positive and approachable demeanor.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in Business, Hospitality, Facilities Management, Environmental Services, or related area of study preferred.
• A minimum of five (5) years of management-level experience in a large-scale, high-quality hospitality, hotel, casino, healthcare, or similar environment, with experience overseeing a large operational department. Four Diamond or above hospitality experience preferred. An equivalent combination of education and experience may be considered.
• Proven track record of delivering excellent Guest Service Scores and maintaining high standards of cleanliness and service.
• Demonstrated ability to lead quality-improvement initiatives and develop action plans addressing guest experience, cleanliness, service, productivity, and operational opportunities.
• Strong knowledge of commercial cleaning processes, sanitation standards, cleaning chemicals, equipment, and best practices.
• Preferred background with the following systems: Microsoft Office Suite, LMS, Kronos, HOT SoS, and MMS. Strong Microsoft Excel skills preferred.
• Must have excellent attention to detail and be extremely organized.
• Excellent listening and communication skills required.
• Must possess excellent interpersonal and leadership skills.
• Demonstrated ability to effectively manage labor, productivity, supplies, equipment, and departmental expenses.
• Demonstrated ability to lead and develop Team Members and supervisors in a fast-paced, high-volume hospitality environment.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to contribute to organizational goals.
• Ability to use good judgment in a confidential setting.

Work Environment:

Duties and responsibilities are typically performed in a professional office setting and throughout the property. The role requires significant time in operational areas, including the Casino Floor, guest areas, back-of-house areas, offices, and other areas assigned to EVS.

While working on the Casino Floor, the employee may be exposed to casino-related environmental factors including, but not limited to, secondhand smoke and excessive noise.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.