Clinical Support Representative, Specialty Nursing

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Responsible for supporting the Nursing department by ensuring timely and accurate tracking of Plan of Treatment documents in medical records software.  Individual will maximize contact with providers to obtain signatures. Team member will effectively execute the process that is consistent with the management and organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Contacting prescriber offices to obtain fax numbers or prescriber email addresses via phone call
• Faxing nursing Plan of Treatments to appropriate prescriber fax number or email address 
• Tracking Plan of Treatment details within the patient's electronic medical record.
• Q and A of Plan of Treatment documents.
• Obtaining provider signatures on Plan of Treatments.
  

Required Qualifications

• Minimum one year of related experience in coordinating activities, administrative support functions, and customer service.  
• Effective verbal and written communications skills.
• Excellent detail orientation and time management skills.
• Proficiency with Microsoft business software.
  

Preferred Qualifications

• Experience as a nursing assistant, pharmacy technician, home patient representative, or customer service representative preferred.

• Experience obtaining physician signatures on Plans of Treatment (POTs), orders, certifications, recertifications, or other healthcare-related documentation.
• Demonstrated success in conducting provider outreach, managing signature-related workflows, and escalating unresolved items as appropriate.
• Ability to balance productivity goals with persistence and professionalism when securing provider signatures to support regulatory compliance and patient care continuity.

Education

Education or experience equivalent to a high school diploma; some college preferred.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and onBenefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.