Network & Field Services Technician

This position is afull-time IT support and field services role for a software company in Carrollton, GA. The technician providestechnical support, installs and supports the company’s proprietary law enforcement and fingerprinting software, assists engineering with testing and bug fixes, and maintains internal IT systems. The role combinesLevel 1–3 IT support, customer service, and some administrative work.

Key Responsibilities

• Install, configure, troubleshoot, and repairhardware and software (PCs, servers, printers, mobile devices, etc.).

• Support customers by phone, remote tools, and on-site visits.

• Install and train customers on the company’s fingerprinting and law enforcement software.

• Travel to customer locations for support or installations (0–40% depending on workload).

• Help maintaininternal IT infrastructure including servers, firewalls, switches, and networks.

• Assist engineering withtesting, bug fixes, and hardware integration.

• Participate in arotating on-call support schedule for after-hours issues.

Key Requirements

• 0 to 2+ years of IT support or technical field service experience.

• Ability to troubleshootWindows systems, Microsoft Office, and common IT tools.

• Basic understanding ofnetworking concepts (IP addressing, DHCP, DNS).

• Strongcommunication and customer service skills.

• Ability totravel, lift equipment, and pass a fingerprint-based background check.

• Must have aclean driving record and reliable transportation.

Preferred Qualifications

• Technical degree orIT certifications.

• Experience withnetwork hardware, Windows Server, Active Directory, databases, or VOIP.

• Skills inPC imaging, wiring/network cabling, or documentation.

Compensation & Work Setup

• Base salary: ~$42,000/year (hourly).

• Additionalon-call pay, overtime, and possible bonuses.

• Full-time position with a mandatory90-day in-office probationary period.

• Mostly office-based withsome travel and partial remote work options.