Service Advisor with French

Job Title:

Job Description

We are happy to share that Georgia is the newest location on the Concentrix map! Join our team and start your career journey with us. We are just a few clicks away!

We are growing!

The Support Agent position interfaces with customers via inbound calls, outbound calls, or through the Internet, depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Your typical day:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

What you need to have is:

• Fluency inFrench- both verbally and written

• All training will be completed in English, so an advance level of the language is needed as well

• Excellent communication and customer handling skills

• Good typing and computer skills (MS Office, use of internet, e-mail and web-based applications)

• Be organized, have problem-solving and analytical skills

• Team player with a great attitude

• High school education

What we offer?

• Competitive salary

• Medical insurance

• Life insurance

• Performance bonus

• Internet allowance

• Meal vouchers

• Various career development opportunities

• Holiday pay

• Team and Concentrix events

We can't wait to meet you!

Whoarewe? 

With 440 000colleaguesallovertheworld,wespecializeincreatingexceptionalcustomerexperiencesanddrivingdigitaltransformationforsomeoftheworld’sbiggestandbestcompanies. 

We’refanaticalaboutourdiverseandpassionatepeopleallacrosstheworld.Weembraceallourdifferentcultures,individualities,andpersonalitiesbecausewerecognizethatallourdifferencesmakeusstrongertogether.Concentrixisanequalopportunityemployer,andweprocessapplicantswithoutregardtodisability,race,color,religion,gender,nationalorigin,age,sexualorientation,genderidentityorexpressionoranyothercharacteristic. 

Weshowourcolleagueshowimportanttheyarebyshoweringthemwithperks,like acultureofbelonging;clearpathsforcareerdevelopment;professionalsupport,coachingandmentorshipprograms;performance-basedpay; aglobalnetworkoflifelongfriendsandpeers;andmore! (Like,lotsmore.) 

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