Sr Operations Specialist

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. 

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. 

About First Advantage 

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. 

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. 

What You'll Do   

A successfulSenior Operations Specialistwill handle day-to-day activities of the Operations Team. Organizational responsibilities to include but not limited to daily clientcommunications cases and completing daily research tasks, supporting the rest of the team member with the supervision of the Operations Manager. 

Responsibilities: 

Ops Initiatives 

• Accurately complete background reports without any error. 

• Plan ahead to make sure allresearch are completed within the TAT. 

• Comply with all Personal Information and Privacy Laws and Procedures andcorporate’s complianceregulation and policies. 

• Perform otherduties as assigned by management. 

• Full cover of Enhanced level reference check including proofreading of others. 

• Focus on business development supporting Operations Manager. 

• Continuously develop researchstrategy and share case studies within the team. Involve in training when necessary. 

• Ensure to have interviewing and writing skills for reference check. 

• Ensure to have knowledge of internalsystem / applications to perform the role. 

• Ensure to understand SOP clearly and update the toolkit regularly. 

Other Business Performance 

• Ensure to accurately manage cases andcaselist 

• Ensure to proactivelyparticipate the regular Ops study session by sharing cases handled. 

• Assist supervisor with the various trainings, sessions, and coaching to the team members. 

• Review and submit GCM elementsin accordance with VPG and Client SOPs. 

• Perform as a Subject Matter Expert (pending on skills and experience) on the assigned tasks. 

• Assist supervisor with the assigned tasks including process dashboard,resource and other documents refreshment to ensure knowledge beingretained with FADV team,e.g. Confluence & Updates, Change Request Implementation, Research and Planning whereappropriate. 

• Coordinate projects, process enhancement, special requirement for clients and other operations initiatives 

Internal & External Relationship 

• Collaborate with other teams in First Advantage to improve client service and business performance. 

• Efficiently supportcolleagues including thesupervisor when necessary. 

• Ensure the delivery of high-quality services thatwould meet clients’ expectations. 

• Ensure tomaintain good relationships with company HR, academic registration officers and referees when carrying out research / verification tasks. 

What You Will Need to be Successful: 

• Candidate must at least have spent 2 years inCollege or 1 year in college with BPO experience. 

• Experience doing Inbound calls/transactions is recommended (but notrequired). 

What You May Need to be Successful: 

• Requires good command on the English language and can handle conversational interviews. 

• Proficiency on basic computer applications,e.g. Microsoft office and Web browsers 

Why Join Us at First Advantage? 

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.  

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development. 

• Employee Impact Groups 

• FA Cares volunteer opportunities 

• Mentorship Advantage Program 

• SOAR, award-winning manager development program 

What Are You Waiting For? Apply Today! 

You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest andexpertise, tell us about you by applying now! 

We have great people here and are looking for more. Come join us!
 

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Equal Employment Opportunities at First Advantage
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.