Senior Manager, Global Operations
- Change Management
- Health insurance
- Pension
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The Senior Manager, Global Operations is responsible for designing, deploying, and scaling strategic business initiatives across the Anytime Fitness system.
This role serves as a critical partner to Global Operations, Product, Learning & Development, Communications, Field Support, and franchise stakeholders to ensure operational readiness, successful implementation, and long-term adoption of key initiatives.
The ideal candidate is an experienced operator who can translate strategy into execution, lead cross-functional initiatives, simplify complex processes, and build sustainable solutions that improve franchisee and business performance.
The Senior Manager, Global Operations combines strong operational leadership, project management, and change management capabilities with a practical understanding of fitness industry operations and franchise business models.
This position reports to the Director of Global Operations.
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Purpose/Impact: (Duties & Essential Functions)Â
Operations Strategy & Execution
- Support the development and deployment of operational strategies that drive business performance and franchisee success.
- Lead operational planning, readiness, and execution for strategic initiatives.
- Develop and improve operational processes, standards, tools, and support models.
- Leverage business and operational data to identify opportunities and support decision making.
Initiative Deployment & Adoption
- Lead the implementation of new products, services, technology solutions, and operational initiatives.
- Develop rollout plans, readiness activities, and support strategies.
- Partner with Communications and L&D to drive awareness, training, and adoption.
- Gather franchisee and stakeholder feedback to continuously improve initiatives and processes.
Cross-Functional Leadership
- Partner with Product, Technology, Communications, Learning & Development, and Field Support teams to deliver business priorities.
- Represent operational and franchisee perspectives during solution design and implementation.
- Facilitate alignment, manage dependencies, and proactively address risks and challenges.
Franchisee Experience & Operational Excellence
- Serve as an advocate for franchisee operational success.
- Build strong relationships with franchisees, master franchise teams, and internal stakeholders.
- Evaluate operational impacts of business decisions and provide practical recommendations.
Fitness Industry & Club Operations Knowledge
- Maintain a strong understanding of fitness industry trends, club operations, member experience, and ancillary revenue opportunities.
- Apply fitness and franchise operations knowledge to support business initiatives and operational decision-making.
- Collaborate with subject matter experts to ensure operational solutions meet business and franchisee needs.
Strengths and Background
Required
- Bachelor's degree in Business, Operations, Management, or a related field.
- 5+ years of experience in operations management, franchise operations, business operations, program management, or related disciplines.
- Experience supporting operations within a fitness, franchise, or multi-location service business environment.
- Demonstrated success leading cross-functional initiatives from planning through implementation.
- Strong project management, communication, facilitation, and stakeholder management skills.
- Ability to influence without direct authority and drive organizational alignment.
- Strong business acumen with the ability to analyze information, solve problems, and drive execution in a fast-paced environment.
Preferred
- Fitness industry experience.
- Club operations leadership experience.
- Franchise support or multi-unit operations experience.
- Experience supporting operational, process, or technology deployments.
- Change management and operational readiness experience.
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Salary Range: $80k - $90k
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What’s in it for you?
We offer a competitive salary along with exceptional benefits such as:
- Medical, Dental and Vision Coverage
- Hybrid Work Environment
- Life and Disability Insurance
- Unlimited Time off + Paid Holidays
- Flexible Friday's between Memorial Day and Labor Day
- 401(K) Savings Plan Matching at 4%
- 10 Coaching and Therapy sessions
- Mental Health Benefits
- Brand Discounts & Reimbursements
- In-house workout facilities
- Professional Development Opportunities
- Team Building, Employee Engagement Activities & so much more
WORK SCHEDULE
Purpose Brands LLC, currently observe the following hybrid work model for employees at our Boca Raton (FL), Woodbury (MN), and Seattle (WA) offices:
- Remote optional: Fridays
- On-site days: Mondays, Tuesdays, Wednesdays and Thursdays
DIVERSITY, EQUITY, AND INCLUSION STATEMENT
Purpose Brands is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Purpose Brands. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing, and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.
EEO STATEMENT
Purpose Brands provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.
Senior Manager, Global Operations · Purpose Brands