Sales BDC Administrator

Dealership:

Coon Rapids CDJR - Sales BDC Administrator

Hiring: BDC Administrator

• Pay:$17-$20 + $200-$500 in bonus potential
• Schedule:We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

• Join one of Minnesota's leading Chrysler Dodge Jeep Ram dealerships
• High-volume operation with a strong flow of customer opportunities
• Supportive and team-oriented culture focused on success and growth
• Paid training and ongoing professional development
• Career advancement opportunities withLithia & Driveway, one of North America's largest automotive retailers
• Work alongside experienced automotive leaders and industry professionals
• Competitive compensation and comprehensive benefits package
• Opportunity to make a direct impact on dealership performance and customer satisfaction

What You'll Do

• Manage and monitor incoming internet leads, phone opportunities, and customer inquiries
• Maintain accurate customer records and activity within dealership CRM systems
• Support lead distribution, appointment tracking, and follow-up processes
• Verify lead information and ensure timely communication with prospective customers
• Audit and update sales opportunities to maintain data integrity and reporting accuracy
• Assist with showroom traffic logging and appointment confirmation activities
• Partner with Sales Managers and BDC Representatives to maximize lead conversion
• Generate reports and support dealership performance tracking
• Provide exceptional customer service through phone, email, text, and digital communication channels
• Help ensure dealership processes and customer experience standards are consistently met

What You'll Bring

• 2+ years of automotive BDC, dealership administration, CRM, sales support, or automotive customer service experience
• 1+ year of experience working within dealership software and CRM platforms
• Strong organizational skills with exceptional attention to detail and accuracy
• Ability to manage multiple priorities and deadlines in a high-volume environment
• Professional communication skills, both written and verbal
• Proficiency with Microsoft Office Suite and dealership technology tools
• Experience handling customer records, reporting, appointment management, and lead tracking
• Self-motivated with the ability to work independently and as part of a team
• Valid Driver's License and acceptable driving record

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site atwww.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.