Driver Operations Manager

As the Driver Operations Manager, you will be in charge of growing and retaining our driver supply for our US operations. Quick wits, problem-solving and a team-first mentality will be critical to your success.  This role is a unique opportunity to have a measurable impact through the growth and optimization of the driver population on the Lalamove platform.

What you’ll do:

• Driver acquisition and onboarding: Consistently maintain an over-supplying effort by keeping a healthy and efficient process for driver acquisition and onboarding across all vehicle types, from bikes to large vans 
• Community & Retention Management: Drive and lead communications, training, online community, engagement activities, and multiple business initiatives to build trust & loyalty with our driver-partners across the US
• Driver operations standards: Identity, build and enforce Standard Operating Procedures and Policies to support the activity and solve or prevent issues
• Performance: Consistently track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
• Team management: Hire, onboard, and train a team of driver operations associates to execute the local operations; constantly track the efficiency of your team and the service quality provided to the network, and deploy corrective/improvement actions
• Process improvement and standards: Identity, build and enforce standard operating procedures to manage the supply teams effectively

What we seek:

• Leadership skills to deal with a large and diverse Lalamove community
• Strong sense of prioritization, and structured mindset to cover multiple things at the same time, without compromising on quality
• Strong integrity to make the best decisions for the company in every situation and stand firm without compromising
• Data-driven to identify leverages and make the best decisions for the business in every situation
• Strong communication to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication 
 Requirements:
• Degree holder with at least 8 years of operational/leadership experience, preferably in a logistics/e-commerce fulfillment environment
• Team management experience with at least 3 direct reports, plus if have experience leading multiple functions/verticals
• Experience in managing complex, cross-functional projects, plus if have experience working closely with regional or headquarter teams
• Knowledge and understanding of mobile and web technologies
• Positive & open-minded, result-oriented with strong business acumen
• Good command of both written and spoken English