Driver Operations Associate - Driver Assistance

What You'll Do:

• Daily face-to-face assistance for drivers involving account concerns.
• Ensure positive experience for drivers visiting the hub
• Provide clear and accurate information regarding the service
• Manage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases. 

What We Seek:

• Strong verbal communication skills with empathy and patience in handling frustrated drivers or clients.
• Quick to assess concerns, stay calm under pressure, and provide effective solutions.
• Experienced in managing complex or sensitive driver cases.
• Able to identify patterns, inefficiencies, and risks from case data and act on insights.
• Clear and professional communicator in both written and verbal interactions.
• Proficient in using dashboards, ticketing tools, and reporting systems. 

What You'll Need:

• College graduate
• Knowledgeable in using Microsoft Excel and Google Sheets
• Experience using case management or CRM tools (e.g., Salesforce, Zendesk, proprietary platforms)
• Experience in case management, driver support or customer service in a fast-paced environment