Doula Support Associate

Provides proactive advance planning, as well as companionship, comfort, and guidance while clients face the phases of an end-of-life illness. Serves those at Landis Homes, its affiliates, and the greater community. Works flexible hours as needed.

• Embraces and supports the organization's mission, vision and guiding values
• Respects the dignity, honor, and diversity of all persons
• Functions as a positive team member in the development and encouragement of relationships that support community, both interdepartmentally and intra-departmentally, with an Honoring Lives philosophy of serving others
• Demonstrates flexibility and openness of learning and adapting to change as roles and expectations evolve over time
• Support the client's end-of-life planning, legacy project, vigil needs, and closure
• Engage loved ones and volunteers in meaningful, supportive activities as desired by the client
• Refer clients to appropriate services outside the scope of the doula role
• Respect the involvement of clergy and chaplains as desired by the client
• Support family connections as preferred by the client
• Participate in rituals such as the Walk of Honor on the Landis Homes campus and other end-of-life rituals off campus as appropriate
• Provide presence and comfort during the vigil and dying process
• Offer caregiver education and respite presence, normalizing expected changes in the dying process without providing medical advice
• Coordinate practical next steps after death, including rituals, space care, and connections with funeral or memorial providers, according to the client's wishes
• Provide early engagement from diagnosis onward to prioritize what matters most and prepare for anticipated changes
• Assess the needs and desires of the client and complete a Service Agreement
• Maintain clear role boundaries as a non-medical support professional and refrain from clinical tasks or medical advice
• Collaborate proactively with the interdisciplinary team such as hospice, palliative care, chaplains/clergy, social work, nursing, and volunteers to ensure aligned support
• Adhere to compliance policies regarding confidentiality, HIPAA regulations, and resident and client rights
• Comply with regulatory agency standards and applicable policies and procedures
• Comply with safety and infection control protocols in all aspects of the job
• Demonstrate understanding of the Code of Conduct and abide by its guidelines in all aspects of the job
• Attend in-services and team meetings as required for the role
• Document services provided in accordance with organizational standards
• Additional duties and responsibilities as assigned

Qualifications

• Must be at least 18 years of age.
• Bachelor’s degree in Human Services field or equivalent experience
• Completion of recognized End-of-Life Doula training program required, will consider those willing to get needed training
• Minimum 1 years of experience providing direct support in end-of-life, hospice, palliative care, or related settings preferred
• Strong skills in emotional presence, active listening, and non-directive support
• Knowledge of grief processes and family dynamics at end-of-life
• Proficient in use of computer and related technology required for the role
• Good verbal, non-verbal, and written communication skills required
• Openness to supporting diverse beliefs and traditions