Door Supervisor

Role Overview

Swiftconnections is seeking a professional, vigilant Door Supervisor to support safe, welcoming venues across Birmingham. You’ll be the first point of contact for customers, helping to maintain a positive atmosphere while preventing and responding to incidents in a calm, lawful, and proportionate manner.

Key Responsibilities

• Manage entry and exit points, controlling access in line with venue policies and licensing requirements

• Greet customers professionally, set expectations, and promote a safe and respectful environment

• Conduct ID checks and apply age-verification procedures (e.g., Challenge 25) where required

• Monitor crowd behaviour, identify risks early, and de-escalate conflict using effective communication

• Carry out searches when authorised and appropriate, following legal and venue guidelines

• Respond to incidents (ejections, refusals, medical issues, disorder) and coordinate with colleagues and management

• Liaise with police, venue management, and emergency services when necessary

• Complete accurate incident logs and handover notes, maintaining confidentiality

• Support queue management, capacity control, and emergency evacuation procedures

• Maintain a visible security presence and uphold high standards of customer service

Required Skills & Attributes

• Strong communication and interpersonal skills with a customer-first mindset

• Ability to stay calm under pressure and make sound decisions quickly

• Conflict management and de-escalation skills

• High attention to detail and strong situational awareness

• Professionalism, integrity, and reliability

• Ability to work effectively as part of a team and follow instructions

• Basic report writing skills for incident documentation

• Physical fitness appropriate to the role

Experience

• 0–5 years’ experience in security, hospitality, retail, events, or customer-facing roles is welcome

• Newly qualified candidates are encouraged; training and site-specific briefings may be provided

Qualifications & Compliance

• Valid SIA Door Supervisor licence (required)

• Right to work in the United Kingdom (required)

• Willingness to follow venue policies, licensing conditions, and company procedures

Working Pattern & Environment

• Based in Birmingham, with assignments across venues as required

• Shift work including evenings, late nights, weekends, and bank holidays

• Fast-paced environments such as bars, clubs, events, and licensed premises

What Success Looks Like

• Customers feel safe, welcomed, and treated fairly

• Incidents are prevented where possible and handled professionally when they occur

• Clear communication with venue teams and accurate reporting

• Consistent adherence to SIA standards, venue rules, and legal requirements