Donor Relations Manager

Working under the supervision of the Chief Development Officer, the Donor Relations Manager is responsible for assisting with the implementation of comprehensive fundraising strategies, donor engagement activities, and all elements of philanthropy operations in support of Treasure Coast Food Bank's mission and goals. The Donor Relations Manager works with the Chief Development Officer to support the department in achieving all fundraising and financial objectives. This position directly supervises the Donor Relations Coordinator and Data Specialist in daily philanthropy operations, including direct mail, communications, and donor stewardship. The primary objective of this position is to support the development department in all aspects of philanthropy. This includes but is not limited to annual fund support, direct mail, special events, donor stewardship, cultivation, corporate and foundation gifts, data management, and reporting.

Qualifications

• Oversee the Donor Relations Coordinator and Data Specialist in daily gift processing and donor acknowledgment activities. Provide support and coverage when needed
• Maintain donor confidentiality and ensure accordance with TCFB policies
• Work closely with the Chief Development Officer and the development department to build and execute fundraising goals and strategies to increase annual giving, including but not limited to individual gifts, events, corporate sponsorships, foundation gifts, direct mail, and the monthly giving program
• Work with the Chief Development Officer in building the donor prospect pipeline through research, meetings, and other cultivation techniques
• Develop various reports from the donor database (e.g., sponsorships, major donors, individuals, lapsed donors, etc.) as needed
• Answer donor inquiries, provide professional assistance, and interact with donors (via phone, email, face-to-face)
• Support the development team in event planning, including but not limited to budgeting, event management, sponsorship solicitation, sponsorship benefit fulfillment activities, event promotion, and reporting
• Maintain relationships with assigned donors and prospects through the development and execution of stewardship plans by donor types and segments
• Coordinate special projects, meetings, and fundraising activities as assigned
• Assist in the recruitment and oversight of a Marketing and Development Volunteer Committee
• Assist the Chief Development Officer in evaluating the effectiveness of development activities
• Collaborate with the development department to build and maintain relationships with community stakeholders to advance the mission and resource development goals of TCFB
• Attend community networking events to promote the organization as assigned
• Demonstrate vision, energy, and passion for TCFB's mission, values, and integrity in all aspects of the job
• Essential business/ first responder: In instances of a federal, state, or locally declared emergency, Treasure Coast Food Bank is typically considered an essential business service and emergency responder. All employees may be required to perform regular or emergent duties on-site. Employee safety is balanced with business and community necessities. Some positions are more likely to be required on-site than others
• All other tasks as assigned

Knowledge Skills and Abilities:

• Experience in DonorPerfect software or CRM systems preferred
• Proficient in Microsoft Suites
• Good understanding of private philanthropy related to not-for-profit organizations and a knowledge of fundamental disciplines of resource development
• Excellent written and oral communication skills
• Exceptional organizational skills and attention to detail
• Excellent interpersonal skills to establish, build and maintain effective working relationships with colleagues, board /committee members, donors, family partners, and volunteers
• Self-motivated, with the ability to work independently with low to medium supervision
• Willing and able to handle concurrent tasks and make appropriate judgments and decisions
• Ability to maintain a high level of confidentiality
• Performs as a team player
• Occasional flexibility to work longer hours, evenings, and weekends as needed