DOME Program & Content Specialist

Job Title:       DOME Program & Content Specialist

Department: Dorrance DOME

Reports To:  Director, DOME Experiences and Planetarium

FLSA Status: Full Time -Exempt
Salary:           $47,840

SUMMARY

Arizona Science Center seeks a DOME Program & Content Specialist to help plan, coordinate, and deliver a high-impact, revenue-positive schedule of DOME programs—especially after-hours experiences—while also contributing to creative content development across multiple program types. The Dorrance DOME’s 18-meter, 8K+ LED shared-reality system positions it as a global leader in immersive storytelling and experiential learning.

This role blends calendar planning, cross-department logistics, partner coordination, and program production support with hands-on DOME operations and guest experience responsibilities to ensure programs run smoothly and consistently.

KEY RESPONSIBILITIES

Program Calendar & Schedule Development

• Work with the Director and stakeholders to build and maintain the Dorrance DOME programming calendar, including public showtimes, special programs, seasonal offerings, and after-hours events (21+, rentals, member nights, etc.).
• Work with the Director and internal stakeholders to align program scheduling with audience demand, staffing realities, revenue goals, and Center-wide priorities.
• Coordinate with external partners and collaborators to confirm technical needs, content readiness, and deliverables.

Internal Communications & Programming Logistics

• Serve as a primary point of coordination for internal programming logistics, including run-of-show documentation, staffing needs, rehearsals, technical checklists, and day-of timelines.
• Support clear cross-department communication with Marketing, Events, Engagement, Sales, and Guest Services to ensure operational alignment and excellent guest experience.
• Maintain shared operational documents (show briefs, cue sheets, event one-pagers, versioning notes, post-event reports).
• Support other programming as needed with other areas of Arizona Science Center

Creative Content Development Support (Multi-Area)

• Support the Director and other creative staff in developing new DOME programs across scientific, artistic, and community-focused themes (brainstorming, outlines, scripting support, audience engagement moments, program packaging).
• Help maintain a pipeline of “constantly changing” offerings to encourage repeat visitation and build a library of DOME productions and program formats.
• Contribute to new program development that can be licensed, sponsored, or grant-supported, helping build a library of Dorrance DOME productions.

Show Operations & Guest Experience

• Pilot DOME shows and events as assigned, including start/stop sequences, run-of-show procedures, and microphone-based guest-facing intros/outros as needed.
• Ensure a positive guest experience: welcoming/settling guests, addressing needs appropriately during programs, and supporting smooth entry/exit flow.
• Assist with ticket-taking, line management, and accessibility support during peak times or special events.
• Coordinate with management and technical staff on program blocks, transitions, lighting/audio levels, and show readiness.

Venue Readiness & Event Support

• Assist with supplies setup and preparation (signage, stanchions, event materials, pre-show readiness).
• Log, track, and report issues across presentation systems and theater amenities; escalate issues appropriately.
• Help maintain cleanliness and operability of DOME spaces and report any facility/amenity concerns.
• Perform other duties as assigned.

WORK SCHEDULE

Non-management full-time role requiring traditional workweek hours (~80%) plus varied hours (~20%—mornings, nights, weekends, holidays) to support after-hours programs, special events, and peak attendance periods.

QUALIFICATIONS, EDUCATION AND EXPERIENCE

Minimum Qualifications

• Bachelor’s degree in museum studies, education, communications, arts administration, event production, or related science field; or equivalent experience.
• Demonstrated experience with program scheduling, event coordination, or operations in a public-facing environment (museum, theater, attractions, live events, hospitality).
• Strong organizational and communication skills; ability to manage multiple stakeholders, deadlines, and details simultaneously.
• Guest-first mindset; ability to remain calm and professional in busy environments.

Preferred Qualifications

• Experience supporting creative development (script writing and support, program packaging, production coordination) for public programs is a plus.
• Familiarity with immersive venues, basic show operations, and AV/show-control workflows is a plus.

EQUAL EMPLOYMENT OPPORTUNITY

Arizona Science Center maintains a firm policy of equal employment opportunity for all employees and applicants. We recruit, hire, train, promote, compensate, and dismiss Employees based on such factors as experience, character, ability, and skill, without regard to race, color, religion, sex, sexual orientation, national origin or heritage, age, marital or veteran status, disability, citizenship, or any other status protected by federal, state or local law.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

BENEFITSinclude, but are not limited to:

• 21 paid days off annually including holidays, birthdays, and vacation days
• 10 days of accrued sick time
• Professional Development Opportunities
• Medical, Dental, and Vision insurance
• Life and Long-Term Disability insurance
• Employee Assistance Program
• 401(k) retirement plan
• Family membership to Arizona Science Center and 600+ Association of Science and Technology Centers (ASTC)
• Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, and more.