IG
DOH - Business Analyst BA2 A4 SC2
IMCS Group Inc
Location not stated
4 weeks ago
4 weeks ago
Short Description:
Primarily Remote, however this contractor may be required to report to BHSR headquarters in Harrisburg, PA on a periodic basis for training or meetings, such as monthly collaboration days.
OST AM: Gary Koppenhaver/Brian Gross
Complete Description:
The
primary objective of this engagement is to provide supplemental support to the
Bureau, specifically on adoption of electronic reporting by licensed healthcare
providers. This breadth of duties includes clear verbal and written
communication skills, customer service skills, understanding and explaining
business requirements and workflow, problem identification, and end-user
support.
The selected
contractor will serve as an EDRS Adoption team member, assisting external
stakeholders (including physicians, nurses, and other licensed healthcare
professionals at PA healthcare facilities) with EDRS onboarding and enrollment. This process involves working with BHSR
staff, primarily the QAT and Business Workflow units, and the external
stakeholders. The intent is for the EDRS Adoption team to perform outreach to external
stakeholders identified and prioritized by BHSR; provide direct support to
stakeholders to follow enrollment procedures, troubleshoot enrollment issues,
and successfully access EDRS; assist with password resets and account unlocks
upon request; and provide recommendations to facilities to incorporate EDRS
into facility workflows. Additionally, based on progress of the initiative,
contractors may conduct outreach to raise awareness of EDRS and facilitate
enrollment, or assist in basic end-user support.
This activity
involves working directly with program subject matter experts (SMEs) and
stakeholders to maintain a working knowledge of the SSO and EDRS account
request procedures; understand business requirements and workflow for instructional
purposes; refer users to technical and training resources as appropriate; and
provide end-user support such as password management, account troubleshooting,
process management expertise, etc.
Generally,
the contractor will perform the following tasks:
· Assist in analysis and management
of facility setup in PAVRMS
· Assist in review of current EDRS
usage and tailoring of outreach based on minimal, moderate, or “almost there”
adoption rates
· Perform outreach to facilities to
understand reporting workflow and recommend strategies to support electronic
reporting. Articulate findings to team lead/QAT for further assistance.
· Assist external stakeholders with
establishing and recovering SSO credentials. External stakeholders include
facility administrators and personnel from PA-licensed hospitals, nursing
homes, long-term care facilities, etc.
· Assist external stakeholders with
linking SSO credentials to PAVRMS account.
· Report defects in the application
as encountered and escalate potential deficiencies to team lead.
· Refers external stakeholders to
available training and other support resources.
OPERATIONAL REQUIREMENTS
The
contractor will be required to:
· Complete weekly timesheet
reporting in PeopleFluent/VectorVMS by COB Friday.
· Provide weekly personal status
reporting by COB Friday submitted on SharePoint.
CONTRACTOR SKILLS AND EXPERIENCE
REQUIREMENTS
Minimum of 4
years’ experience in the information technology industry in business analysis,
customer service, and/or end-user support to meet general objectives shown
above. Must have strong Microsoft Office
skills, strong interpersonal skills, strong verbal and written communication
skills. History of successful training or technical support delivery for
professional audiences preferred.
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
DOH - Business Analyst BA2 A4 SC2 · IMCS Group Inc