Documentation Specialist

William Douglas Management has an immediate opening for a Documentation Specialist to support our team and contribute to our commitment to excellence.

Responsibilities

• Open and scan incoming documents each day.

• Upload documents to the appropriate systems and assign them to the correct teams or individuals.

• Coordinate the pickup and delivery of shredding boxes.

• Manage and respond to tickets in Freshdesk.

• Sort and forward mail.

• Handle multiple tasks efficiently and adjust priorities as needed.

Qualifications

• High school diploma or equivalent.

• One to two years of experience in a similar role.

• Strong computer skills and proficiency in Microsoft Office.

• Basic knowledge of mail-handling procedures.

• Excellent written and verbal communication skills, including the ability to present complex information to senior leadership clearly and concisely.

• Strong time-management skills and attention to detail.

• Ability to lift up to 25 pounds.

Preferred Skills

• Experience using project-management software.

• Experience with CINC or another management system.

• Advanced Microsoft Excel skills.