IG
DOC - SA1 A4 SC2
IMCS Group Inc
Location not stated
On-site
3 months ago
- SAP
- Group Policy
3 months ago
Not enough detail in this posting to match
Short Description:
Please see the complete description.
Complete Description:
***This requisition will be funded through 12/31/26, so use that date in the RTR. Please note contract end date is dependent on the final schedule and projected needs. Historically, additional funding should occur in ether a 6-month or 1-year increment.***
***This is a full-time 100% onsite position (1920 Technology Parkway Mechanicsburg, PA 17055).***
***The individual is required to pick up commonwealth-issued equipment the first day.***
***The method of interview is virtual via Teams with the candidate's participation with video-enabled. Please be flexible as this initial interview may resort to being onsite in-person.***
***Work hours: 8 AM - 4 PM (40 hours per week). Management is flexible with regards to if a contractor wishes to start their day at let’s say 7:30 AM. However, they need to be available during DOC's core hours. Specifics can be discussed at the interview.***
Main tasks will
be familiarizing with CI Inbox/Support; participate in trips for CI projects;
organizing network swaps for CI; working on standalone Win 10 general upgrades;
working to implement Opti-Text for the garment shops.
Position Purpose:
This
position serves as an Information Technology (IT) and Field Services Section
Support Analyst responsible for 2nd level support in troubleshooting and
resolving hardware and software issues for Correctional Industries (CI).
This is not remote work and is 100% onsite.
Description of Duties:
Troubleshoots,
diagnoses, and resolves hardware, software, network and inter-connectivity
issues. Contracts technical staff or arranges for vendor service when
necessary, and follows up to ensure work is completed appropriately. Services
printers. Restores data to file servers and workstations and re-configurements
for the Local Area Network (LAN). Coordinates networking, distributed systems,
and data communications by selecting and allocating proper hardware, and
programming applications. Participates in network setups, including all
hardware and software necessary for network operation and functionality.
Acquires, installs, and maintains hardware and software. Installs network
hardware, software and components according to installation standards to ensure
operability. Obtains approvals and supervisory clearance to install SAP, SCSC,
E-mail, Internet, mainframe, etc. Installs newly revised software, such as
operating systems, utilities, Internet, SAP, E-mail, etc. and other network
software; enters commands and observes system functions to verify correct
system operation. Modifies and manipulates group policy. Installs, terminates,
tests, and maintains all types of cables and wiring found in a networked
environment. Transfers user files and programs as needed or when an upgrade is
performed.
Reviews and recommends hardware and software purchases and system
integration/installation. Works with users to determine needs and specify IT
requirements. Assesses capabilities of current computer resources for migration
to a new computing environment by performing interoperability tests on
operating system, network, and application software. Provides definitions,
testing, and documentation; and coordinates the purchase of hardware and
software needed. Prepares work statements for contractual support, and utilizes
departmental standards and policies in the procurement of IT related equipment
and services.
Participates in the review, evaluation, and reporting of the capabilities and
limitations of industry technologies relative to the open systems environment.
These include, analyzing security services and directory services. Develops
and/or contributes in the development of information technology systems by
testing and evaluating beta products and applications associated with
institutional and agency applications.
Performs and annual Bureau wide inventory of all DOC maintained computer
equipment, software and peripherals. Ensures the system is updated to reflect
new equipment and equipment location changes.
Conducts formal and informal information technology training for users and
provides training on use of hardware systems and software applications.
Participates in the development of training materials, manuals, bulletins, and
other user aids. When an employee receives new hardware and/or software more
detailed training sessions are provided to assure ease of use.
Performs related work as required.
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.
DOC - SA1 A4 SC2 · IMCS Group Inc