Distribution Center Operations Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Distribution Center Operations Manager leads and oversees day-to-day operations within designated areas of the distribution center. This role is responsible for designing and implementing operational programs that drive efficiency, ensure regulatory compliance, and deliver exceptional service to stores, customers, and patients. The Operations Manager will play a key role in achieving profit, expense, and performance targets, while fostering a culture of continuous improvement, safety, and employee engagement.

What you will do

•  Develops tactical and operational plans to achieve the Distribution Center Operations area's goals, and communicates plans to managers, supervisors, and individual contributors.
• Ensures team compliance with policies and procedures to achieve the organization's Distribution Center Operations goals and objectives.
• Administers strategy to achieve performance expectations and financial metrics.
•  Coordinates deliverable timelines, accountability, and action steps for completion.
• Advises with managers on recommendations to improve operational efficiency.
• Allocates resources to ensure timely, secure, and accurate deliveries of products and services.
• Analyzes areas of opportunities within the distribution center to identify best-in-class solutions.
• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

Required Qualifications

• Minimum 5 years of progressive work experience in warehouse or distribution center operations
• Experience in a retail distribution environment
• Experience with Warehouse Management Systems (WMS)

Preferred Qualifications

• Bilingual – English/Spanish
• Exposure to supply chain management and cross-dock operations
• Background in employee mentorship, engagement, and development planning
• Familiarity with LEAN principles or Six Sigma methodology
• Continuous improvement/change management experience
• Demonstrated agility and adaptability in dynamic operational settings
• Adept at business intelligence and data-driven decision-making
• Strong problem-solving skills and operational troubleshooting ability
• Excellent time management and multitasking capabilities
• Effective collaboration and communication across all levels of the organization
• Experience meeting KPIs (e.g., cases per hour, on-time delivery, labor efficiency)
• Proven leadership in high-volume, fast-paced environments 
• Proficient in planning, execution, and delivery of operational strategies 

Education

High School Diploma or Equivalent years of work experience

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and onBenefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.