Disputes Supervisor

What you will do

• Lead the Disputes team, including defining responsibilities, planning resource needs, coaching employees, managing performance, and contributing to compensation decisions.
• Monitor dispute management activities and platforms, ensuring established quality and productivity targets are tracked and corrective actions are implemented when needed.
• Oversee complex accounts receivable dispute portfolios, supporting timely resolution and escalation of unresolved items.
• Identify recurring issues and process gaps, recommending and implementing improvements that strengthen dispute resolution and collection processes.
• Ensure appropriate internal controls are implemented and followed across dispute management activities.
• Partner with Sales, Customer Service, Finance, and other operational teams to align dispute and collection activities with customer management processes.
• Support SAP implementations, enterprise resource planning system changes, and divisional process changes that affect dispute management activities.
• Lead and support process improvement initiatives and other dispute-related projects assigned by management.

What you will need

• Bachelor’s degree in Accounting, Business, Finance, or a related field.
• Minimum 5 years of relevant professional experience in a finance function within a matrixed international or multinational organization.
• Minimum 3 years of leadership experience at Supervisor level or above.
• Professional experience working with complex financial reporting practices and reporting systems.
• Professional experience with billing processes in multinational organizations.
• Fluent English, written and spoken.
• Proficiency with Microsoft Office.

Preferred qualifications

• Experience working with SAP and/or Oracle systems.
• Knowledge or experience with Electronic Data Interchange (EDI) processes.
• Professional proficiency in an additional language.