Dispatcher- Service Team (Lowell Office- Multiple Shifts available)

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• MD Live & TriaHealth
• Company-Matched 401(k) and IRA Retirement Savings.

Shifts Available

• SUN-WED 2P-12A
• SUN-WED 9:30P-7:30AM
• TUES- SAT 1PM-10PM
• WED-SUN 9:30PM- 7:30AM

Requirements

• High school Diploma or equivalent required.
• College Education or degree highly desirable. 
• Talking on the phone with peers and technicians. 
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
• Excellent customer relationship and communication skills; verbal and written.
• Strong attention to detail, and organizational and follow-up skills.
• Outstanding time management skills.
• Ability to prioritize and task switch efficiently.
• Must type at least 40 WPM.
• Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

Responsibilities

• Maintaining an updated, organized, and fast-paced schedule. 
• Confidently be able to call technicians and dispatch them on jobs. 
• Track COI's. 
• Manage deliverables for completed jobs. 
• Creation of BIS's for billing. 
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.
• Dispatch service tickets to available technicians Nationwide.
• Provide any necessary documentation for service tickets.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintains project files.
• Assist in project scheduling and billing.
• Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.