Dispatcher Manager

Harris has an immediate need for an enthusiastic, self-motivated Dispatcher Supervisor. Successful candidates are organized, able to perform in a fast-paced environment, and able to efficiently multi-task. This is a full-time, non-exempt level position, reporting to the Dispatch Manager.

Salary: $60k to $70k

**SERVICE TITAN EXPERIENCE A PLUS!**

DUTIES AND RESPONSIBILITIES:

• Coordinate and manage the scheduling of staff and dispatch of technicians
• Resolve any issues or delays in the dispatch process
• Ensure effective communication within the team and handle escalated complaints
• Must possess a high energy, strong desire to achieve top results with a charismatic, positive "can-do" attitude over the phone and in person
• Recruit, train, and monitor the performance of dispatch team members
• Prepare and present performance reports for upper management
• Develop processes that make the dispatch department more efficient
• Proactively gain and maintain a full understanding of our portfolio of products and services
• Effectively summarize and relay information
• Achieve productivity standards and goals set by the company while maintaining high quality
• Work well independently within guidelines and complete work without requiring follow up
• Must have the ability to analyze data from previous appointments and technician's performance and technical ability, and apply this to new appointments, ensuring the appropriate technician is sent
• Must effectively handle multiple tasks at the same time, while being consistently interrupted by phone calls, emails, and competing priorities
• Enthusiastically communicate opportunities that exist on appointments to encourage and motivate technicians, helping drive performance
• Manage a geographical territory, producing the best outcomes possible from appointments within the assigned territory
• Understand and communicate expectations, following and firmly executing processes 
• Detail-oriented, closely monitoring and identifying incorrect work-orders, correcting mistakes and resolving with managers as necessary
• Must possess a can-do, fearless mentality, consistently alerting managers as processes or expectations fail to be met
• Dedication to providing superior customer service

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Dispatching: 2 years (Preferred)

Work Location: In person