PT
Dispatcher
Primary Talent Partners
- 🇺🇸 United States
- On-site
- 6 hours ago
- $24.83 – $34.90 / hour
- ACA
- Windows
6 hours ago
Not enough detail in this posting to match
Pay:$24.83 - $34.90/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment. Candidates must be legally authorized to work in the United States and must be able to sit on Primary Talent Partners W2 without sponsorship.
Description:
Essential duties and responsibilities:
- Responsible for the timely disposition of incoming calls from customers experiencing problems with the equipment covered under a service contract
- Professionally greeting the customer, obtaining adequate identification from the customer, cross referencing the active contract files to verify service obligation and special instructions,
- Dispatch the appropriate service technician, and providing the necessary follow up to ensure appropriate hand-off or call closure
- Handle all calls originating from elevators including attempting to calm trapped passengers, discerning emergency situations from nuisance calls, contacting appropriate local authorities or agents of company, and maintaining communication with the customer if appropriate
- Use appropriate phone etiquette and thorough knowledge of call center processes to receive trouble calls from customers with company service contracts, record necessary information to the call center information system, and follow local procedures to ensure a designated local agent has received control of the problem
- Requires use of oral and written communication; involves working within established office environment under normal lighting and climate control tolerances
- Involves lifting computer equipment weighing up to 50 lbs.
- Requires the ability to distinguish color coded computer functions
- Uses periods of high concentration and knowledge of how to handle emergency situations following a defined set of procedures
- Requires the ability to maintain voice contact in an effort to reassure the passengers and to use judgment in contacting appropriate agents or local authorities
- Follow predefined procedures to escalate calls to appropriate level of authority when unable to move call responsibility to designated agent
- Involves use of judgment on call escalation
- Provides direct clerical support for the entry of call center data into the call center information system and to perform filing, report generation and report distribution functions
- Performs other various job duties as may be assigned
Experience Requirements:
- Requires knowledge of basic Windows based personal computer operations
- Speak and write in a clear and understandable manner for internal/external relations
- Understand and use proper grammar
- Maintain a pleasant telephone voice and must be capable of learning and using proper phone etiquette
- Maintain a pleasant and calm demeanor in emergency situations or with entrapped passengers
- Requires ability to type at least 50 words per minute, including numbers proficiency, and should possess a working knowledge of general office equipment
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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Dispatcher · Primary Talent Partners