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SO

Dispatch/Receptionist

SERVPRO of Vacaville/Dixon
  • 🇺🇸 United States
  • On-site
  • 15 months ago
  • $18 / hour
  • Health insurance
  • Pension
15 months ago
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Benefits:
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources
About the Role:Join SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties as a Dispatch/Receptionist, where you'll be the vital link between our customers and our team. In this dynamic role, you'll help coordinate emergency services while providing exceptional customer support in a fast-paced environment.

Responsibilities:
  • Answer incoming calls and direct them to the appropriate team members.
  • Promptly receive and enter lead calls and job referrals (First Notice of Loss - FNOL) into the system, ensuring accuracy and completeness.
  • Maintain communication with clients to provide updates on service status & complete follow up calls to schedule.
  • Assist with administrative tasks, including data entry and filing.
  • Manage customer inquiries and resolve issues promptly and professionally.
  • Maintain an organized and efficient dispatch system.
  • Coordinate with vendors and suppliers as needed for service delivery.
  • Support marketing efforts by promoting services to potential clients.
  • Greet and welcome visitors in a professional and friendly manner.
  • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining a friendly and professional demeanor when interacting with customers.
  • Handle general phone calls and greet visitors to the office, ensuring a positive and welcoming experience.
  • Efficiently dispatch and track lead calls and job referrals to appropriate operational teams, ensuring timely response and resolution.
  • Regularly review and analyze the Work in Progress (WIP) board to identify trends, bottlenecks, or areas for improvement in the dispatching process.
  • Collaborate with teams to coordinate the production schedule and on-call schedule, ensuring efficient resource allocation and timely job completion.
  • Monitor the logistical aspects of job referrals to ensure that they progress smoothly and meet customer expectations.


Requirements:
  • High school diploma or equivalent; additional education in business or communication is a plus.
  • Proven experience in a dispatch or receptionist role, preferably in the restoration or service industry.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficient in Microsoft Office Suite and dispatch software.
  • Customer-focused attitude with a problem-solving mindset.
  • Reliable and punctual with a strong work ethic.
About Us:SERVPRO of Douglasville/Carrollton/Troup-Coweta Counties has been a trusted leader in the restoration industry for over 20 years. Our commitment to quality service and customer satisfaction has made us a favorite among homeowners and businesses alike. Join our team and experience a supportive work environment where your contributions are valued and recognized.

Dispatch/Receptionist · SERVPRO of Vacaville/Dixon

Auto apply with Likeremote