Director - Youth & Family Programs

POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to 
strengthening community through youth development, healthy living and social responsibility. 
The Director of Youth/Family programs is responsible for leading and supervising the pathway/child care 
and teens departments of assigned areas. The Director of Youth/Family programs is responsible for the 
development, organization and implementation of high quality youth, teens, families programs such as 
Leaders Club, Achievers, Youth In Government, Model UN, Teen Café. The Director of Youth/Family 
program will have direct responsibility for directing the YMCA Core Teen Leadership programs.

ESSENTIAL FUNCTIONS:
· Ensures programs and services meet community needs to include supervising existing program 
activities, establishing new program activities, and expanding the program within the community 
as needed. Assists in the marketing and distribution of program information.
· Recruits and hires diverse staff and volunteer teams across multiple dimensions of diversity. 
Onboards and develops them for success. 
· Models relationship-building skills in all interactions. Develops and maintains collaborative 
relationships with community organizations. Maintains regular, clear, and concise communication 
within area of responsibility. 
· Manages the program, including developing and monitoring the program budget to meet fiscal 
objectives; compiling program statistics to monitor and evaluate the effectiveness of and 
participation in program; oversight of the scheduling the needed facilities.
· Collaborates with YMCA leadership and fund development staff to identify funding opportunities to 
ensure program sustainability.
· Develop, manage and maintain relationships with school administration, parents' groups, other 
organizations and agencies related to program areas.
· Supervise employees in assigned accountabilities, monitor program operation, scheduling and 
verify time sheets and actual hours worked. 
· Ensures that YMCA program standards are met and safety procedures are followed at all times
· Serves as Cause Driven Leader on Duty (CDLOD) during scheduled shifts 
· Adhere to Blood borne Pathogen standards and attend annual training.
· Ensure all classes taught are in accordance with YMCA of Cleveland standards and guidelines.

QUALIFICATIONS:
Education
· Bachelor’s Degree preferred. 
· In lieu of Bachelor’s Degree, Associate’s Degree in the related field and 2-3 years of related work 
experience or High School diploma, GED, or equivalent certificate of competency and 4-6 years of 
related work experience.

Experience: 
· Minimum 2 years’ experience in the supervision in customer service and/or program management 
preferred.
· Minimum 2 years’ programming experience.

Certification(s) & Requirements:
· CPR and First Aid certification and Safety training required within 30 days of hire

Technical Skills and Knowledge: 
· Ability to relate effectively to diverse groups of people from all social and economic segments 
of the community.
· Must be able to effectively motivate management level staff to accomplish organizational goals 
and objectives.
· Must have ability to create and deliver innovative program/marketing strategies.
· Demonstrated strong customer service skills.
· Excellent verbal and written communication skills.
· Working knowledge of software packages and ability to analysis financial information.
· Self-motivated team player.
· Must be able to model the key 
· Demonstrate commitment to the mission, cause of the YMCA, and uphold its values and ethics. 
· Ability to work effectively work with people of different backgrounds, abilities, opinions and 
perceptions
· Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and 
neglect. All employees are required to follow the child abuse and neglect reporting process: 
completion of Suspected Child Abuse/Neglect reporting form, calling children protective services 
(696-Kids) and notifying your immediate supervisor, branch executive, risk management and 
human resources department (s).

PHYSICAL DEMANDS:
· The physical demands described here are representative of those that must be met by an 
employee to successfully perform the essential functions of this job.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the 
essential functions.
· While performing the duties of this job, the employee is regularly required to use a computer for 
extended periods of time and be able to communicate using a computer and phone/smart device.
· The employee frequently is required to sit and reach, and must be able to move around the work 
environment. 
· The employee must occasionally lift and/or move up to 10 pounds.
· Specific vision abilities required by this job include close vision, distance vision, and the ability to 
adjust.

WORK ENVIRONMENT:
· Ability to work in a moderate to noisy work environment. 
· Ability to multitask in a changing environment 
· May be required to work outside and on occasion may encounter inclement weather.

DISCLAIMER:
The above statements describe the general nature and level of work only. They are not an exhaustive list 
of all required responsibilities, duties, and skills. Other duties may be added, or this description amended 
at any time.

Job Details