Director, WellConnected

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift

Job Summary:

The Program Director, WellConnected position will own and lead the process of programmatic development and implementation of Wellstar Health System's EPIC Community Connect Program. The program is a business unit at Wellstar that will serve as a strategic vehicle to improve patient care and bring affiliate providers on to the same instance of EPIC. The program will have work across many service units, including Wellstar Clinical Partners, IT, legal, branding, compliance, Wellstar Medical Group, and marketing. This position reports to the VP, Population Health. The person in this role will serve as the primary contact for the WellConnected program. He/ she will serve as the liaison between external parties (Affiliate clients) and internal Functional area leadership (Legal/ HIM/ Revenue Cycle/ IT/ Compliance).
In this role, the individual is responsible for developing and standardizing re-usable processes and templates for efficiently estimating, organizing and managing WellConnected roll-outs to affiliates. This includes Community Connect Program framework development comprising of Resource models, Cost estimation techniques, Governance and organization structures, offerings, pricing, contracting details. The role also entails developing a strategic roadmap of major simultaneous initiatives to provide a bird's eye view for the leadership and help understand overlaps/ dependencies/ conflicts and areas for synergies/ efficiencies.
This position will be responsible for overall leadership, administration and implementation of the WellConnected program. Specifically, he/she will work on program maintenance, project implementation leadership (detailed management by assigned Project Manager), and account management oversight (detailed management by Account Manager).
As a liaison, the individual in this role must be able to communicate effectively and with a high level of regard for leadership positions and affiliate partners of the System. He/she will craft key messages in a manner that gains consensus and thoroughly explains the purpose of the information. He/ she will attend various external/ internal meetings including steering committee meetings, client demo, project kick-off, etc and will be the escalation point for issues. This role will work in close collaboration with the IT team to successfully implement Epic at affiliate practices.
In addition to the responsibility for WellConnected Program, the Program Director may provide oversight to special initiatives for Wellstar Clinical Partners and Population Heatlh

Core Responsibilities and Essential Functions:

Implementation oversight:
Affiliate demo
Project governance
Affiliate site assessments and third party needs
Workflow walkthroughs and information gathering
Project timeline development and kick-off
Status tracking and issue resolution through the project implementation (build/test/go-live)
Go-live and go-live support
Programmatic development and maintenance:
Wellstar Community Connect governance structure and guiding principles
Wellstar Community Connect offerings including third party applications
Coordination maintenance/updates in TPA contracts via contract owners
Affiliate contracting with Wellstar legal/finance
Wellstar compliance standards
Wellstar branding standards
Wellstar HIM standards
Communications processes, escalation channels, SLAs
Affiliate readiness criteria evaluation with the steering committee
Wellstar Wellconnected governance committee
Developing and maintaining a strategic roadmap of major simultaneous initiatives to provide a bird's eye view for the leadership and help understand overlaps/dependencies/conflicts and areas for synergies/efficiencies
Account management oversight:
Initial coordination with identified affiliates
Hand holding and spokesperson for the affiliate
Setting and managing affiliate expectations during initial implementation and post go-live phases
Post go-live stabilization and relationship management
WCP and Population Health initiatives
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• Bachelors Information Technology or Masters Information Technology-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Additional License(s) and Certification(s):

PMI - certified project manager Upon Hire Preferred or
Program & Project Management\Certified Project Manager (IAPM) Upon Hire Preferred or

Required Minimum Experience:

Minimum 10 years Managing large and complex programs in a health care setting. Demonstrated knowledge of and success in implementing EHR systems while working collaboratively with clients and multiple teams Required

Required Minimum Skills:

Ability to self-direct and appropriately delegate. High
Ability to exercise judgment, problem solve, and make decisions consistent with Wellstar philosophy, goals and objectives.
Demonstrated strong leadership, communication, project management and team building skills.
Excellent communication skills (written and oral) and the ability to present one's self and/or ideas with clarity and compassion.
Ability to create and maintain solid relationships with care providers and advocate for the voice of the patient.
Strong analytical, problem solving and decision-making skills.
Excellent organizational skills and the ability to work within all levels of the organization.
Skills to manage and succeed in an ambiguous environment, build consensus, manage stakeholder expectations.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.