Director - Program & Project Management

Job Title: Director - Program & Project Management

Location: Hyderabad

Experience: 15-20 years

About the Role: Lead large-scale ServiceNow transformation programs at LTM, driving strategic alignment, operational excellence, and enterprise-wide business value realization from initiation through deployment and Hypercare.

Role and Responsibilities (What You'll Do):

• Architect robust program governance reporting structures and executive review mechanisms to ensure seamless cross-functional alignment.
• Direct comprehensive program lifecycles encompassing scope, schedule, budget, deliverables, and high-impact outcomes.
• Drive strategic decision-making and efficient issue resolution across complex, multi-workstream transformation initiatives.
• Deliver transparent status updates and executive reporting to leadership teams and steering committees.
• Oversee end-to-end delivery phases including requirements gathering, solution design, development, testing, deployment, and transition activities.
• Direct multidisciplinary project teams comprising Business Analysts, Architects, Developers, Test Leads, and Change Managers.
• Monitor program dependencies and delivery progress to ensure strict adherence to ServiceNow best practices and enterprise architecture standards.

Qualifications (What You'll Bring):

Must-Have:

• Demonstrated expertise in directing large-scale ServiceNow implementation programs and multi-workstream enterprise transformations.
• Proven mastery in Project Financial Management, including budget tracking, resource allocation, and P&L accountability.
• Extensive experience in establishing enterprise-level Project Governance frameworks and executive reporting mechanisms.
• Advanced capability in strategic Project Planning, scope management, and risk mitigation across complex deployment lifecycles.

Preferred:

• Master’s degree in Business Administration, Computer Science, or a related field, supplemented by industry-recognized program management certifications (e.g., PMP, PgMP, or ServiceNow Certified Master Architect).
• Exceptional domain expertise in AI-centric global technology services with a strong understanding of digital transformation paradigms.
• Superior leadership, executive stakeholder management, and cross-functional communication