GS
Director of Training & Support
Gulf Stream Staffing
🇺🇸 United States
On-site
Manager or above
8 months ago
- Pension
8 months ago
The Director of Training & Support will lead training strategy and operational support across our national student housing portfolio. You will strengthen on-site execution by developing and enforcing policies, procedures, and training programs that create consistency, performance, and sales success. You will oversee field-based support responsibilities, partner with operations, sales, and systems teams, and serve as an important resource for property teams nationwide.
Position:Director of Training & Support
Director of Training & Support Location: Chicago, IL
Director of Training & Support Duties:
- Lead training programs for all property and corporate teams using the Grace Hill platform, including onboarding, ongoing education, and compliance tracking.
- Develop and organize policies, procedures, training materials, how-to guides, videos, and self-help resources across The Press, Policy Partners, and Property Portal.
- Identify knowledge gaps and operational risks; create training tools, checklists, and documentation to lead consistency, accountability, and best practices across the portfolio.
- Provide strategic leadership to the Training & Support function, including oversight of field-based support roles such as National Operations Specialists and Traveling Property Managers.
- Five (5) years of experience in privatized student housing operations, including at least two (2) years in a supervisory or leadership role.
- Bachelor's degree in Business Administration or a related field, or equivalent professional experience.
- Experience developing and providing training programs, operational documentation, and compliance processes across a multi-property portfolio.
- 25% Travel
- Competitive Salary + Bonus
- Monday-Thursday In Office / Friday Remote
- Medical, Dental, Vision benefits
- 5% Match 401k
- PTO
Director of Training & Support · Gulf Stream Staffing