Director of the Interim Supportive Housing Program

Aviva Family and Children’s Services Mission Statement

Creating, safe, supportive spaces where children, youth and families can heal, build resilience, and experience belonging.

Job Summary

TheDirector of the Interim Supportive Housing (DISH) Programoversees and coordinates all operations of Wallis House and the Time Limited Subsidy (TLS) program. The Director will ensure the delivery of services to all residents and TLS participants, and supervise program staff across both programs. The Director will make decisions and recommendations for the program that can impact resident care and services, financial performance and viability, and program development and future growth of programs.

The DISH is an energetic self-starter who can function comfortably in a team environment or independently and relate well to co-workers and County/State representatives. This position requires flexibility and the ability to manage time and multiple tasks with little supervision. The individual in this position must be able to assume a wide range of responsibilities, provide timely responses to requests and deadlines and work well under pressure.

Essential Functions

• Provides leadership to the program and directs the overall management, organization and operations of all services and related activities
• Oversees the Time Limited Subsidy (TLS) program, including program operations, staff supervision, documentation, and contract compliance
• Responsible for programmatic development of the department, including but not limited to case management, life skills, and daily operations.
• Integrates the principles of trauma-informed care, housing first, and harm reduction into program culture.
• Oversees and coordinates all Wallis House intakes and discharges
• Establishes systems and relationships to maintain the program census
• Participates in the Youth Coordinated Entry System to ensure appropriate referrals and compliance with expectations and outcomes
• Ensures adherence to programmatic standards of documentation
• Establishes, implements, and monitors department goals, objectives and outcomes in various areas including case management, life skills and housing stability
• Oversees and monitors the program budget and participates in the annual budgeting process by providing recommendations and information
• Responsible for employee staffing, on-boarding, training and supervision
• Oversees all audits and corrective action plans
• Interfaces with contracting agencies, community partners and advocacy organizations
• Fields internal and external complaints
• Holds at minimum bi-monthly community house meetings for residents
• Works closely with agency volunteers to support the program as needed
• Collaborates with other agency programs and departments
• Actively participates in quality improvement initiatives
• Works to promote and support justice, equity, diversity, and inclusion at all levels in the organization.
• Works to promote a trauma-informed work environment.
• Takes on special projects or additional duties as assigned by the AVP of FASH.

Qualifications

Competency Requirements

1. Integrity
   1. Ability to apply sound judgment in complex decision-making
   2. Must demonstrate critical thinking skills
   3. Knowledge of housing regulations
   4. Ability to speak, read, write and understand English
2. Collaboration
   1. Ability to work effectively as a member of various teams
   2. Ability to work effectively with diverse groups of people including executive-level staff, managers, line staff, and client populations
3. Transformation
   1. Ability to effectively adapt and respond to change
   2. Must demonstrate leadership skills in creating and managing diverse teams of professionals
   3. Ability to prioritize multiple responsibilities and tasks and possess strong organizational skills
4. Compassion 
   1. Sensitive and responsive to the cultural differences among the agency’s stakeholders
   2. Must demonstrate superior oral and written communication skills
   3. Encourage open communication
5. Excellence
   1. Commitment to quality through best practices, evidence-informed approaches, and measurable outcomes
   2. Ability to evaluate one’s own work, seek feedback, and embrace learning to strengthen impact
   3. Must hold staff accountable to high standards of conduct, performance, and collaboration
   4. Commitment to aiming higher by striving not only to meet expectations but to consistently exceed them

Education and Experience

• Bachelor’s degree in social work, psychology, education or related mental health/human services field preferred.
• Minimum 5 years of supervisory experience in crisis related or residential settings
• Experience working with the Los Angeles Homeless Services Authority or Community Care Licensing or similar agencies strongly preferred.

Certifications/Licenses

• Valid CA driver’s license

Additional Requirements

• Tuberculosis clearance
• Department of Justice/Fingerprint clearance
• Satisfactory completion of health screening
• Proof of legal eligibility to work in the United States
• Satisfactory driving record

Delegates Authority To

• Supervisor, Case Manager, Resident Advisors, and Activities Coordinator

Physical Demands

• While performing the duties of the Director of the Interim Supportive Housing Program, the employee is frequently required to sit, stand, and usetheir fingers to manipulate a keyboard or writing instrument. The employee is occasionally required to walk, bend and lift objects heavier than ten pounds. The employee is occasionally required to drive. 

Work Environment

The work environment is primarily indoors. The noise level varies from quiet to moderate.

This Job Description has been developed to identify some of the duties and responsibilities of this position.  It is not intended to limit or encompass all duties and responsibilities of the position.

Aviva Family and Children's Services at its sole and absolute discretion, expressly reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this and all job descriptions.