Director of Property Management, Strategy and Administration

Position Summary

The Director of Property Management Strategy and Administration serves as a senior administrative partner to the head of Property Management, extending leadership capacity through delegated decision-making, interdepartmental coordination, and ownership of selected initiatives and administrative functions. The Director advances departmental priorities, represents Property Management leadership in designated matters, and advances efforts relating toportfolio-wide administrative operations, strategic initiatives, and organizational effectiveness.

The Director strengthens systems, develops employees, improves cross-functional coordination, and supports the delivery of compliant, efficient, and resident-focused property management services. The Director translates approved priorities into consistent operating practices and measurable results while supporting compliant, efficient, and resident-focused services.

Reporting Relationship and Delegated Authority

Reports to the head of Property Management. Assigned responsibilities and delegated authority evolve with departmental needs and leadership guidance. The Director independently resolves matters within that authority, using professional judgment to determine when consultation or escalation is appropriate. Material financial, contractual, legal, personnel, or reputational issues and matters outside delegated authority are elevated promptly with relevant context and a recommended course of action. Company approval requirements remain applicable.

Essential Responsibilities

Executive Partnership and Representation

• Act on behalf of the head of Property Management in designated meetings, initiatives, and operational or administrative matters; make decisions and secure follow-through within delegated authority.
• Anticipate issues requiring leadership attention, evaluate options and tradeoffs, and prepare concise recommendations and decision materials.
• Represent approved departmental positions with clients, ownership representatives, agency partners, and other stakeholders as assigned; make commitments only within authorized limits.
• Keep the head of Property Management informed of significant developments, decisions, and emerging concerns while carrying assigned matters through resolution.
• Serve as a senior liaison between Property Management and Finance, Human Resources, Compliance, Legal, Maintenance, Information Technology, and other departments.
• Convene responsible leaders to resolve competing priorities, clarify responsibilities, secure commitments, and remove barriers to departmental objectives.
• Resolve issues within delegated authority and escalate unresolved cross-departmental tradeoffs with recommended decisions and an assessment of operational impact.
• Coordinate with the Property Management Chief of Staff on project plans, tracking, and follow-up. Assume ownership of assigned outcomes and substantive issue resolution while aligning project support responsibilities to avoid duplication.

Strategy and Organizational Planning

• Lead the development, implementation, and monitoring of property management strategic plans, annual priorities, and performance objectives.
• Translate organizational goals into actionable work plans, timelines, accountability measures, and key performance indicators.
• Evaluate operating trends, portfolio performance, and organizational needs; recommend strategies that improve service delivery, compliance, efficiency, and financial performance.
• Coordinate special initiatives, transitions, organizational changes, and portfolio-wide projects from planning through implementation.

Administration and Operational Excellence

• Oversee administrative functions, operating procedures, reporting systems, records management, and internal controls supporting property operations.
• Develop, standardize, and maintain policies, procedures, tools, templates, and communication protocols across the portfolio.
• Identify operational gaps and lead process improvements that increase consistency, accountability, responsiveness, and productivity.
• Ensure timely and accurate preparation of management reports, action plans, executive updates, and other operational documentation.
• Partner with Finance, Human Resources, Compliance, Legal, Maintenance, and other departments to resolve issues and advance organizational priorities.

Employee Leadership and Development

• Lead, coach, and develop assigned employees; establish clear expectations and promote accountability, collaboration, and continuous improvement.
• Assess training and development needs and coordinate programs that strengthen management capability, technical knowledge, and operational consistency.
• Support workforce planning, succession planning, onboarding, performance management, and employee engagement initiatives.
• Serve as a trusted resource to regional and site leadership on administrative, operational, and organizational matters.

Performance, Risk, and Compliance

• Monitor portfolio and departmental performance through dashboards, audits, management reviews, and follow-up action plans.
• Promote adherence to company policies, regulatory requirements, fair housing standards, contractual obligations, and applicable property management practices.
• Identify operational and administrative risks, elevate material concerns, and coordinate corrective actions with responsible leaders.
• Support readiness for agency reviews, ownership reporting, internal audits, and other compliance or performance assessments.

Qualifications

• Bachelor’s degree in business administration, real estate, public administration, organizational leadership, or a related field; equivalent relevant experience may be considered.
• Seven or more years of progressive experience in executive operations, administrative leadership, property management, or a comparable role, including at least three years managing employees or leading major cross-functional initiatives.
• Demonstrated ability to exercise independent judgment, represent senior leadership, resolve competing priorities, and deliver results across departments without relying solely on direct reporting authority.
• Experience working with senior executives and external stakeholders, such as clients, boards, owners, or public agencies, and handling sensitive matters with discretion.
• Demonstrated experience in strategic execution, process improvement, performance measurement, organizational change, and budget or resource analysis.
• Affordable housing, multifamily property management, or other regulated service experience preferred. Ability to develop working knowledge of the organization’s management agreements, property operations, and applicable regulatory requirements.
• Proficiency with Microsoft Office and reporting or workflow systems; ability to learn relevant property management systems.

Core Competencies

• Strategic thinking and execution
• Leadership and employee development 
• Operational and administrative excellence
• Sound judgment and problem-solving   
• Data analysis and performance management     
• Cross-functional collaboration
• Clear written and verbal communication
• Change management and adaptability   
• Integrity, discretion, and accountability

Work Environment and Physical Requirements

This position primarily operates in a professional office and property management environment and may require travel to assigned properties, meetings, trainings, and community or agency events. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.