Director of People Operations

Department:People Operations
Reports to:Chief Operating Officer
Direct Reports: 1
Classification: Full-Time, Exempt
Work Arrangement: Hybrid; in-office presence as organizational needs require

Position Summary

The Director of People Operations is the organization’s senior HR leader for a team of approximately 30 employees. Reporting to the Chief Operating Officer, this role leads practical, hands-on HR operations; supports leaders and employees; supervises one direct report; and partners with the organization’s PEO to strengthen employee relations, compliance, engagement, performance, payroll coordination, benefits, systems, and organizational effectiveness.

Key Responsibilities

• Lead day-to-day People Operations, HR processes, timelines, and follow-through aligned with organizational priorities. 

• Advise and coach leaders on workforce planning, team capacity, employee relations, performance management, engagement, and change implementation. 

• Supervise and coach one People Operations direct report to support accurate, responsive, employee-centered HR service delivery. 

• Partner with the PEO to support payroll, benefits, compliance, employee records, HR systems, and vendor processes. 

• Ensure HR practices comply with applicable employment laws, policies, and organizational requirements. 

• Use people data, employee feedback, PEO reporting, and manager input to identify needs, risks, and practical recommendations. 

• Improve HR systems, workflows, onboarding, manager resources, employee development, and overall employee experience. 

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Industrial/Organizational Psychology, or related field OR advanced HR certification such as SPHR, SHRM-SCP, or equivalent credential. 

• Minimum of three (3) years of Director-level HR, People Operations, Human Capital, or related leadership experience. 

• Experience leading employee relations, performance management, engagement, compliance, payroll coordination, benefits, HR systems, and organizational effectiveness. 

• Strong knowledge of employment laws, HR compliance, employee relations practices, and manager coaching. 

• Excellent communication, judgment, facilitation, relationship-building, and problem-solving skills. 

PreferredQualifications

• SPHR, SHRM-SCP, or equivalent advanced HR certification, if not used to satisfy the education requirement. 

• Experience with a PEO, HR systems, automation, people reporting, leadership development, or small-organization change initiatives. 

What Success Looks Like

• Leaders have stronger HR guidance, tools, and confidence to manage and develop their teams. 

• HR practices, systems, payroll workflows, and PEO processes are accurate, compliant, efficient, and employee-centered. 

• People Operations is viewed as a trusted, hands-on partner aligned with organizational needs. 

Position Details

This position is a regular, full-time, and benefits eligible position. UP Partnership staff are currently working on a hybrid schedule blending in-office and remote work. To apply for this position,please submit your cover letter and resume.

UP Partnership, formerly the P16Plus Council of Greater Bexar County, is a collective impact partnership that leverages data and coordinates leaders to drive equitable youth outcomes across San Antonio. For more information about our organization, visit our website atUP Partnership.

UP Partnership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.