Director of Milieu Services (35067)

Position Summary
The Director of Milieu Services oversees the daily administration of the residential program. This position provides
supervision and oversight for Milieu Supervisors and Behavioral Health Technicians through hiring, onboarding,
training, coaching and guidance. The Director of Milieu Services ensures the facility maintains a safe, engaging and
therapeutic environment while delivering exceptional customer service. Position provides support to staff and
clients through various clinical and administrative activities, aiming to achieve optimal client outcomes.

Relationships and Contacts
Within the organization: Initiates and maintains strong professional relationships with peers, immediate
supervisor, and leadership throughout the organization.

Outside the organization: Initiates and maintains strong professional relationships with clients and families,
clinical providers, referral partners and vendors, as needed.

Essential Responsibilities
1. Provides leadership, operational oversight, and immediate supervision for Milieu Supervisors and
Behavioral Health Technicians (BHTs) in support of client care throughout the treatment program,
ensuring client safety and high-quality therapeutic engagement.
2. Ensures adequate staffing levels are always maintained; coordinates staffing schedules to maximize
efficiency while maintaining program integrity, quality and efficiency.
3. Ensures that Behavioral Health Technicians consistently monitor and observe clients to ensure client
safety throughout all program areas and activities including group participation, client rounding, status
change communication, and ADL monitoring.
a. Coordinates staffing needs based on census, admissions, and level of care precautions.
b. Ensures the program operates safely and efficiently.
c. Escalates risk exposure and/or customer service concerns, as necessary.
d. Assists with difficult or emotional client situations, responds promptly to client needs, solicits
feedback for continuous quality improvement.
e. Ensures client belongings, persons and rooms are searched timely and in accordance to safety
standards to prevent client’s possession of contraband or other high-risk items.
f. Communicates efficiently and effectively with members of the leadership team keeping them
informed of any operational concerns or issues that may arise.
Director of Milieu Services job description p. 2
4. Coordinates and conducts onboarding, orientation, competency and performance management for
BHTs in a timely manner in partnership with leadership team ensuring department standards are
consistently upheld.
a. Responsible for ensuring that compliance standards are met regarding documentation and client
care in accordance with industry standards and accreditation requirements and will address any
compliance issues.
b. Ensure that policies and procedures are being followed.
c. Supports team member training and professional development.
5. Develops shift assignment sheets and ensures that all duties are carried out by engaging in
“management by walking around” being present in the milieu.
a. Coordinates and facilitates daily shift briefing on all shifts respectively.
b. Coordinates Daily shift report to hand off client updates and safety information.
c. Facilitates regular monthly staff meetings with at least 90% staff attendance and disseminates
minutes.
d. Ensures all documentation is completed in an accurate and timely manner on the day of service.
6. Coordinates the facilitation of evening and weekend activities in partnership with clients and team
members. Develops and creates group material, as needed.
7. Actively engages with clients and direct care staff in the milieu and outside activities throughout the
workday.
8. Collaborates with a multi-disciplinary team to determine/select appropriate interventions to ensure
client needs are met.
9. Attends the weekly treatment team meetings and shares observations, comments and important
information about clients with the treatment team; provides input into the development of the weekly
client schedules.
Additional Responsibilities
1. Functions within the guidelines of the facility’s Code of Ethics and in accordance with corporate
compliance.
2. Reads, understands, adheres to and models all company policy statements on ethics, conduct, and
conflict of interests.
3. Attends all supervisory training courses within assigned time frames as required by the facility.
4. Produce reports or analyses, as needed.
5. Provides a high level of customer service to both internal and external stakeholders.
6. Assists with professional outreach, networking and marketing as needed.
7. Perform other duties as assigned.

Qualifications

Education and Experience
Position requires a high school diploma or equivalent, Bachelor’s degree strongly preferred along with a
minimum of 5+ years’ experience in a behavioral healthcare setting working with adults. Additionally, a
minimum of 2+ years in a supervisory/managerial role is preferred.

Physical Requirements
• Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to
moderate
• Job performance will require the ability to move throughout the building as well as sit or remain
stationary for extended periods of time
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk,
reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move up to 25 pounds

Skill Competencies
• Demonstrates an understanding of therapeutic boundaries and confidentiality requirements.
• Demonstrates strong leadership capability, including mentoring, performance coaching, and team
development.
• Demonstrates the ability to recognize and respond to behavioral escalation and employ crisisintervention
techniques.
• Demonstrates sound judgment and discretion, analytical thinking, and decision-making skills.
• Demonstrates effective verbal and written communication skills and maintains professional working
relationships.
• Demonstrates an understanding of safety, security, infection-control, and emergency procedures.
• Demonstrates the ability to observe, evaluate, and document client behaviors in groups and activities.
• Demonstrates respect for cultural diversity and individual client values.
• Demonstrates commitment to the goals, mission, and values of the organization.

Pasadena Villa provides equal employment opportunities without regard to race, color, creed, ancestry,
national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic
information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal
employment opportunity applies to all terms and conditions of employment. Pasadena Villa, reserves the
rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way
implies that these are the only duties, including essential duties, to be performed by the employee occupying this position.
Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job
description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”

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