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BC

Director of Internal Communications (hybrid)

Boston Children's Hospital
🇺🇸 United States
Hybrid
Manager or above
1 month ago
$132,683 – $212,296 / year
  • Change Management
  • HIPAA
1 month ago
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Job Posting Description

Department Summary: This role requires 2 days onsite in Boston a week, the rest of the days are remote.

Boston Children’s Hospital is seeking a Director of Internal Communications to lead our enterprise-wide function during a period of major organizational, digital, and operational transformation. As we expand as an integrated system, this leader will play a critical role in aligning, engaging, and informing employees across all locations and partnerships.
Reporting to the Senior Director, you will set strategy, oversee day-to-day operations, and manage a team of communications professionals. You will partner closely with executive, clinical, and operational leadership to translate complex organizational priorities into clear, compelling, and measurable employee-facing communications.
The ideal candidate brings deep expertise in internal and change communications, exceptional writing skills, and a strong executive presence. We are looking for a leader experienced in building modern, digital-first strategies that are data-driven, audience-centered, and enhanced by analytics and emerging AI tools.


Key Responsibilities:
  • Lead the enterprise internal communications strategy and ensure alignment with organizational goals and priorities.
  • Develop and maintain a comprehensive editorial calendar tied to enterprise initiatives.
  • Serve as a senior strategic advisor to leaders on messaging, timing, audience segmentation, and change communications.
  • Lead communication planning for enterprise-wide initiatives, including culture, engagement, and transformation efforts.
  • Own communications strategy for major digital and operational initiatives, including Microsoft 365 adoption and Workday implementation.
  • Oversee internal communications channels and help modernize the communications ecosystem, with a focus on Teams and SharePoint.
  • Ensure communications are accurate, accessible, on brand, ADA-compliant, and tailored to diverse workforce audiences, including those without regular digital access.
  • Establish editorial standards, channel governance, and best practices.
  • Introduce innovative and interactive formats to strengthen employee engagement and improve the employee communications experience.
  • Define and monitor key performance indicators and use data, analytics, and insights to continuously improve effectiveness.
  • Partner on executive and high-visibility transformation communications, including town halls, enterprise announcements, and leadership forums.
  • Support executive leaders in communicating change with clarity, transparency, and credibility across the organization.

Minimum Qualifications
Education:Bachelor’s degree in Communications, Journalism, English, Public Relations, or a related field.
Experience: 8–10 years of progressive experience in internal communications, corporate communications, or a related field.

Preferred Qualifications:
  • Experience in healthcare or another complex, mission-driven organization.
  • Familiarity with HR communications, employee engagement, or change management initiatives.
  • Knowledge of HIPAA, employee privacy, and related communications considerations.
  • Familiarity with AI tools and their application in communications, analytics, and personalization.

Skills and Competencies
  • Strategic thinker with strong execution skills.
  • Ability to manage multiple priorities in a fast-paced, complex environment.
  • Strong interpersonal and relationship-building skills.
  • Ability to influence senior stakeholders and build trust across functions.
  • Commitment to creating clear, effective, and engaging communications for a diverse workforce.
  • Demonstrated experience operating at a senior level and advising leadership on strategic communications.
  • Experience managing or mentoring communications staff.
  • Exceptional written and verbal communication skills.
  • Experience managing internal communications channels.
  • Hands-on experience with Microsoft 365 tools, including Teams and SharePoint.



#LI-POST
  • Status: Full-Time
  • Regular, Temporary, Per Diem: Regular
  • Standard Hours per Week: 40
  • Pay Range: $132,683-$212,296 Annually
  • Job Posting Category: Marketing and Communications
  • Remote Eligibility: Part Remote/Hybrid

Director of Internal Communications (hybrid) · Boston Children's Hospital

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