Director of Innovation

More information found here:

https://pureinfusion.com/wp-content/uploads/2026/10/Pure_Infusion_Director_of_Innovation.pdf

POSITION SUMMARY

The Director of Innovation leads Pure Infusion's work at the junction of business operations and technology. Reporting to the EVP, Operations and Digital Innovation, the Director sets cross-department priorities for software, data, and AI initiatives and turns business needs into approved requirements. The Director leads business cases, process redesign, and vendor evaluation across intake, clinical operations, revenue cycle, pharma relations, and finance. The role builds and leads the Innovation team and partners with the CIO and Head of Data to connect technology and data platforms to business outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•   Prioritization and intake.Run the weekly triage of business requests and decide weekly cross-department priorities.

•   Requirements.Gather and document requirements with the departments that own them, and give requirement sign-off before work moves to build.

•   Roadmaps.Co-manage the internal application roadmap with engineering, and support the enterprise technology roadmap with the EVP and CIO.

•   Business cases and vendors.Lead business cases for software and AI investments, evaluate vendors and their claims, and recommend technology and vendor decisions with the EVP and CIO.

•   Process redesign.Map how cross-department work happens today, identify where software or AI would improve it, lead the redesign, and measure results.

•   Data partnership.Partner with the Head of Data on data priorities and definitions, and recommend data priorities.

•   Innovation Plan.Keep the Innovation Plan current and report progress to the EVP.

•   Workstream boundaries.Protect the separation between data warehouse work and application work, and push back on scope or timelines that do not make sense.

•   Risk awareness.Identify data, privacy, and AI risks in proposed initiatives and route them to the appropriate Compliance, Privacy, and IT owners.

•   Team leadership.Build, lead, and develop the Innovation team (see Supervisory Responsibilities).

SUPERVISORY RESPONSIBILITIES

The Director will build and lead a team of approximately five direct reports, hired over the coming months. The Director owns hiring for the team and is accountable for onboarding, performance management, coaching and development, workload allocation, and team results, consistent with Pure Infusion policy.

REQUIRED QUALIFICATIONS

•   7+ years in operations, product, program management, business analysis, or process improvement, including 3+ years leading cross-functional work.

•   Demonstrated experience directly managing people, including hiring and performance management.

•   Working fluency in the software development lifecycle and agile practice (backlog, sprints, testing, release). Coding is not required.

•   Demonstrated experience building roadmaps and business cases and evaluating software vendors.

•   Demonstrated process-improvement experience: mapping current-state work, identifying improvements, and measuring results.

•   Practical AI literacy: what models and agents can and cannot do, where data risk sits, and how to judge vendor claims.

PREFERRED QUALIFICATIONS

•   Healthcare operations experience, ideally infusion, specialty pharmacy, or revenue cycle.

•   Familiarity with HIPAA, PHI handling, and AI governance.

•   Prior experience as a product manager or program manager.

EDUCATION AND EXPERIENCE

No degree is required; equivalent experience as described above qualifies. A master's degree (MBA or adjacent field) is preferred.

LICENSURE / CERTIFICATION REQUIREMENTS

None required.

KNOWLEDGE, SKILLS, AND COMPETENCIES

•   Sees how a change in one department affects others, and carries requirements, data definitions, and process steps through to completion.

•   Communicates clearly in writing and verbally with both technical and executive audiences.

•   Influences without formal authority; declines requests with clear reasons while maintaining working relationships.

•   Exercises sound judgment in prioritizing competing requests.

•   Leads and develops a team toward measurable outcomes.

PHYSICAL REQUIREMENTS

Work is performed primarily at a desk using a computer, phone, and video tools for extended periods. The role requires communicating effectively in person and virtually. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Professional office environment at Pure Infusion's corporate office in Sandy, Utah.

TRAVEL REQUIREMENTS

Travel to Pure Infusion clinics and other business locations is required as needed.

BACKGROUND AND SCREENING

Employment is contingent upon successful completion of a background check consistent with applicable law.

EQUAL EMPLOYMENT OPPORTUNITY

Pure Infusion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

OTHER DUTIES

This job description describes the general nature and level of work performed. It is not an exhaustive list of all duties, responsibilities, or qualifications. Duties may change, and other duties may be assigned. This job description does not create an employment contract.

About Pure Infusion

Pure Infusion is a fast-growing healthcare company and a leader in chronic-condition infusion therapy. We deliver a personalized, private, and meaningful infusion experience for patients who often need ongoing care and consistency. Pure Infusion has been recognized as one of Utah's fastest-growing companies, and we believe that growth is a reflection of our people, purpose, values, and patient-first culture.

Our patients are referred by specialty physicians for biologic and other infusion therapies, often related to autoimmune disorders or primary deficiencies. These patients need more than an appointment. They need a place that feels calm, professional, comfortable, and human.

Our Core Values

We live by four core values that define our culture and guide our hiring:

Schedule and Benefits Snapshot

Our regular hours are generally Monday through Friday, 8 a.m. to 5 p.m., with most weekends and holidays off. In addition to a competitive hourly rate, we offer:

Competitive hourly rate

401(k) Matching

Health, Vision, and Dental Insurance

Over 20 days of paid time off annually

One paid community service day each year to give back in a way that matters to you, either with your clinic, with the corporate team, or through a community cause you personally care about