Director of Human Resources

About HAVERHILL

HAVERHILL makes personalized solid 14k gold jewelry to order in our own factory in Warren, Rhode Island, and sells direct to customers across the country. We are about 45 people in one building, roughly 75% manufacturing and 25% admin, marketing and eCommerce, with a seasonal workforce that grows each holiday. We are profitable and growing.

About the role

Reporting directly to the CEO, the Director of Human Resources leads people operations for HAVERHILL. We are adding this role to build on our foundation and scale our people programs with the business. This is a hands-on leadership role: you will design the programs, run them on the floor, and work closely with our VP Production and production supervisors.

Your first 90 days

• Update and roll out our attendance and leave policies, in English and Spanish, with signed acknowledgments and consistent records in Gusto
• Extend our production skills matrices to every station and put a backup plan in place for every critical role
• Launch a cross-training program with clear sign-offs and weekly coverage reporting
• Partner with our staffing agency and the VP Production on the seasonal staffing plan ahead of peak

What you will own

• Workforce and skills: skills matrix, backup coverage and cross-training across production, plus a consistent cycle for performance reviews and skills certifications
• Supervisor development: equip production leads to set expectations, give feedback, and handle attendance and performance conversations with confidence
• Employee relations: first point of contact for employee concerns, investigations, progressive discipline, stay and exit conversations
• Benefits and leave: benefits administration and in-person open enrollment, leave and accommodation across RI, CT and NY, unemployment and workers’ compensation claims
• Hiring and seasonal staffing: a consistent hiring process, onboarding and offboarding, and the temporary staffing agency relationship
• Compliance and systems: employment compliance, handbook and job descriptions, Gusto as the system of record, and the safety program with our operations team
• Engagement: recognition, morale and peak-season support for an hourly workforce
• Reporting: headcount, turnover, absence and coverage reporting for leadership

What success looks like at 12 months

• A backup plan in place for every critical role
• Clear and consistent attendance and time-off records
• A peak season staffed on plan
• Supervisors confidently running attendance and performance conversations

What you bring

• 10+ years of progressive HR experience, including 3+ years as the senior HR leader at a manufacturing or hourly-workforce company of 40 to 300 people
• A skills matrix, cross-training or attendance program you built yourself and can walk us through, including the results
• Ownership of open enrollment and employee relations matters through to resolution, including investigations and separations
• Working knowledge of Rhode Island employment law; Connecticut and New York a plus
• Experience managing a staffing agency relationship
• Spanish strongly preferred; experience supporting a multilingual workforce required
• SHRM-CP, SHRM-SCP, PHR or SPHR welcome but not required; degree welcome but not required

Compensation and benefits

Full-time, salaried, exempt. Base salary $120,000 to $135,000, commensurate with experience, plus eligibility for an annual bonus of up to 15% of base under the company bonus plan.

• Medical insurance through UnitedHealthcare, with multiple plan options and preventive care covered at 100% in network
• Dental insurance through Delta Dental of Rhode Island
• Vision insurance through VSP
• 401(k) with employer match through Guideline
• Employer-paid life insurance, AD&D insurance and long-term disability insurance through Unum
• 11 paid holidays
• Confidential Employee Assistance Program covering mental health, financial and legal support
• 50% employee discount on HAVERHILL jewelry, with payroll deduction available
• Optional voluntary coverage through Colonial Life and Pet Discount Plus at group rates

Location

On site at our production facility in Warren, Rhode Island. This is not a remote or hybrid role; the work depends on being present with both the office team and the manufacturing floor.

Physical requirements

Regularly moves through the office and production floor; sits or stands for extended periods; occasional bending, reaching and light lifting up to about 25 lbs; occasional exposure to typical manufacturing-floor conditions. Reasonable accommodations are available.

Equal opportunity

A stone returns light because it’s cut from many angles, not one. The same is true of a team.

HAVERHILL is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national or ancestral origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation to participate in the application or interview process, contact careers@haverhill.com.