Director of Housing Stability

Status: Full-Time, Exempt  

Department: Finance + Housing 

Professional Band: Advanced  

Reports To: Chief Housing Officer 

About the AIM Center 

The AIM Center provides a recovery-based community for adults living with mental illness, in addition to justice-involvement, also working with mental health and chronically homeless, helping members achieve greater independence through employment, education, wellness, and meaningful relationships. The Housing Resource Center (HRC) is a cornerstone of our mission offering permanent supportive housing rooted in Housing First principles, radical acceptance, and an intentional community where members and residents are wanted, needed, and respected. Housing is viewed as a basic human right and a foundation for recovery, wellness, and community participation. 

TheDirector of Housing Stabilitywill play a pivotal role in advancing these efforts to ensure those with serious mental illness have the support they need to live independently.  

Position Summary 

TheDirector of Housing Stability leads a mission-driven team dedicated to supporting residents and community members in achieving housing stability, recovery, and greater independence. This role provides leadership, supervision, and oversight of housing stability and supportive services staff, including the SOAR Benefits Specialist and Permanent Supportive Housing Case Managers serving adults living with serious mental illness, individuals experiencing chronic homelessness, and justice-involved populations. Additionally, the Director oversees the Financial Assistance Program, which provides critical housing-related assistance to adults living with serious mental illness in the Chattanooga area. 

TheDirector of Housing Stability models AIM Center’s values of hope, self-determination‑, equity, and community by using a strengths based‑, trauma-informed‑, and culturally responsive approach in all aspects of the work. 

Key Responsibilities 

Leadership, Supervision, and Team Culture 

• Provide day-to-day‑ supervision, coaching, and support to the permanent supportive housing case managers and the SOAR Benefits Specialist, fostering a collaborative, resident-centered‑ culture consistent with the Clubhouse model.​ 
• Support the permanent supportive housing case managers in working with justice-involved residents, emphasizing dignity, harm reduction, and successful community reintegration. 
• Lead regular team meetings and case conferences that emphasize shared problem solving, social practice, and learning from one another. 
• Recruit, orient, and develop staff with a focus on reflective supervision, professional growth, and wellness. 
• Conduct regular individual supervision, performance evaluations, field observations, and documented coaching to support staff development and address performance concerns. 
• Monitor case manager caseloads, service delivery, and workload distribution to ensure consistent and equitable resident support. 
• Develop and oversee onboarding and training plans for new employees, ensuring staff demonstrate competency in program procedures, documentation, and compliance requirements. 
• Proactively identify operational challenges, implement solutions, and escalate unresolved concerns to the Chief Housing Officer. 

Housing Stability and Resident Support 

• Ensure residents receive individualized, person-centered housing stability plans that build on strengths, goals, and self identified priorities. Maintain a small caseload of 8–10 residents to remain actively engaged in direct service delivery and informed of current case management practices. 
• Promote evidence based and promising practices (Housing First, trauma-informed care, motivational interviewing) adapted to AIM Center’s intentional community and Clubhouse approach.​ 
• Coordinate with Clubhouse units, clinical providers, courts, probation/parole, and community partners to reduce returns to homelessness, hospitalization, and incarceration. 
• Promote activities that help residents become good neighbors, quality tenants, and engaged community members, including linkage to employment, education, wellness, and social opportunities.​ 

Financial Assistance Program Oversight 

• Oversee the Financial Assistance program providing utility and rent deposits, arrears, and critical supports such as vision, dental, and hearing for adults in Chattanooga living with serious mental illness. 
• Monitor grant expenditures, funding limitations, utilization trends, and program outcomes in coordination with Finance. 
• Develop and maintain clear, equitable criteria and processes for financial assistance aligned with AIM Center’s mission and funder requirements.​ 
• Review and approve requests, track utilization, and monitor budgets to ensure timely assistance and responsible stewardship of funds. 
• Partner with internal and external stakeholders to connect recipients to ongoing supports that promote long-term housing stability, not just crisis response. 

Data, Quality, and Compliance 

• Oversee accurate and timely data entry, documentation, and outcome tracking in required databases and EHR systems. 
• Monitor program performance and share outcomes, success stories, and lessons learned with leadership, funders, and community partners. 
• Ensure compliance with HUD and other regulatory and contractual requirements in collaboration with the Director of Housing and other leadership.​ 
• Contribute to program development, grant writing, and reporting that expand housing and financial assistance opportunities. 

Community Engagement and Collaboration 

• Represent the AIM Center Housing Resource Center at community meetings, coalitions, and collaborative initiatives related to homelessness, reentry, housing justice, and mental health. 
• Build and maintain strong relationships with landlords, courts, service providers, and peer and advocacy organizations to expand options for residents and members.​ 
• Promote AIM Center’s belief that people living with serious mental illness can and do live meaningful, contributing lives in the community. 

Generalist Responsibilities 

•To engage with Residents in opportunities for improved social functioning, such as facility and community-based social and holiday activities. 

•Driving AIM company vehicles 

•Participate in AIM Center Housing Resource Center resident socials and resident meetings  

•To uphold best practices and requirements of Psychosocial Rehabilitation, TN Licensure, Managed Care Organizations, and any outcome requirements as applicable. 

•Other job duties as assigned. 

Qualifications 

• Bachelor’s degree in social work, psychology, counseling, public administration, or related field required; master’s degree preferred in related field. 
• At least five years of experience in housing, behavioral health, or related social services, including three or more years of staff supervision or program leadership. 
• Experience working alongside people living with serious mental illness; familiarity with the Clubhouse model and/or psychosocial rehabilitation strongly preferred.​ 
• Demonstrated experience with permanent supportive housing, Housing First, or similar models; knowledge of HUD and supportive housing best practices is a plus.​ 
• Experience serving justice-involved individuals and navigating criminal legal systems preferred. 
• Strong skills in relationship building, conflict resolution, and collaborative problem solving. 
• Ability to manage multiple priorities, use data to guide decisions, and maintain high standards for documentation and account 
• Reliable personal automobile (licensed and insured) 
•  Pass a pre-employment background check.  
• Valid Tennessee driver’s license with an F endorsement or obtained within 14 days of hire (Tennessee Residents only), 3-year clean MVR, NO DUI/DWI. 
• First Aid and CPR certification or willingness to obtain First Aid and CPR certification.  
• Excellent written and verbal communication skills.  
• Ability to set and maintain positive and professional boundaries with members.  
• Complete all training material both initial and ongoing, including online Relias Learning courses ability. 
• Proficiency with basic computer applications and data systems; willingness to learn new platforms as needed. 

Personal Attributes 

• Warm, approachable, and grounded in radical acceptance; able to communicate hope even in crisis situations.​ 
• Values working side-by-side with members and residents, listening deeply, and honoring self determination. 
• Flexible, creative, and resilient in the face of complex situations and evolving community needs. 

The AIM Center is an equal opportunity employer and is committed to building a diverse and inclusive workplace.