Director of Facilities

Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 190 dedicated team members and more than 1,400 volunteers who advocate alongside our clients to create a more equitable world. 

Why work at Leader Dogs for the Blind?

• Medical, Dental and Vision Insurance after 30 days of employment
• Employer paid life insurance
• Employer paid disability insurance
• 401k with employer match
• Flexible spending account
• Paid time off front loaded on first day of employment
• Annual merit-based pay increases
• Dog friendly office

SUMMARY

This position is responsible for managing all daily and long-term facilities and maintenance needs for the organization’s multi building multi-site campus.  With more than 175,000 sq. ft. Covering over 14 acres, The Leader Dog campus is a dynamic and diverse setting including multiple support needs; offices, hospitality and residence, medical and canine environments. Under the direction of the Chief Impact Officer, this position oversees the functioning of all building systems including mechanical, electrical, fire/life safety, and elevators. This position also manages the maintenance of the grounds, the fleet, and the facilities department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for the safe, clean, and reliable operation of all buildings, fleet, and facilities systems. Develop facility priorities, long term strategies and goals.
• Develops, manages and oversees facilities department and capital budgets. Track costs throughout the year to ensure all budgets are met. Oversees maintenance, lifecycle, and procurement of all fleet related equipment and vehicles.
• Develops and maintains positive working relationships with key departmental contacts, volunteers, visitors, and clients.
• Ensures the facilities comply with OSHA, Air Quality, and local regulations related to building, waste and work environment.
• Responsible for physical security of buildings, property and equipment, including administration of card access software, equipment and CCTU systems.
• Develops and oversees the safety program for the organization, including safety training and compliance. Plan and facilitate safety committee meetings.
• Responds to facility operations requests in a timely manner and on an on-going basis 365 days a year
• Manages and coordinates capital projects.
• Plans and coordinates logistics for organizational events.
• Recruits, mentors, develops and successfully manages a team to achieve the strategic objectives and the present and future needs of the department. 
• Leads team members using a performance support process including goal setting, feedback, and development.
• Will require evening, weekend, holiday availability and/or accessibility as needed.
• Schedules team members to ensure proper labor coverage for daily operations, Leader Dog events, and/or high demands on campus.
• Manages contractor performance and expenses; and other vendors as assigned.
• Responsible for administration, revision, and metrics of CMMS software.
• Responsible for administration, oversight, and management of building automation and software.
• Provides technical resources for building automation, controls, software applications, CMMS, HVAC and fleet equipment.
• Ensures the facilities department is using all applicable safety policies and procedures.
• Oversees the organizations’ Business Continuity and Disaster Recovery programs and coordinates the necessary resources.
• Collaborates with the volunteer engagement department to identify the need for volunteers as well as interviewing, training, and providing on-going supervision and feedback, support and recognition of volunteers working within the department.
• Performs other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE

 Seven years of facilities maintenance management experience required. Five years of experience managing a facilities/maintenance team required.   Experience in multi-use, multi-site, hospitality and residential environments preferred. Facilities Management certification preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Posses excellent interpersonal and supervisory skills.
• Possess the ability to evaluate and interpret data, define problems, analyze business issues, and develop workable solutions.
• Possess excellent communication, analytical, and organizational skills, and have acuity with detail.
• Proficient in latest version of Microsoft Office products.
• Possess sound business judgment, exercise professional conduct, understand and follow business ethics and standards, and maintain a high level of confidentiality in all duties.
• Ability to work well under pressure, handle multiple priorities and meet deadlines; must have the ability to work independently with little or no supervision.
• This position may be required to be on campus when deemed necessary at the direction of management.
• Comfortable with and willing to work around large dogs.
• Willing to perform general public relations duties on behalf of Leader Dog (perform tours, answer general questions, be a professional and courteous representative of Leader Dog, etc.).
• Ability to establish and maintain professional, productive and courteous interactions with employees that promote positive teamwork, as well as with volunteers, donors, clients and all constituents of Leader Dog.  This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.The employee must occasionally lift and/or move up to 50 pounds. 

Leader Dogs for the Blind reserves the right to change, amend, add, delete, and otherwise assign any and all duties, responsibilities and position title as it deems necessary to meet the needs of its business.

Leader Dogs for the Blind is an at-will employer.  This means that the employment relationship may be ended at any time without notice by the employer or employee for any reason.  Neither this document, nor any manual issued by Leader Dogs for the Blind, is a contract of employment.