Director of Beverage (65797)

Position Summary

The Director of Beverage is responsible for the complete strategic and operational leadership of all beverage service and bar programs across the Catawba Two Kings Casino property, excluding the seated restaurant bars of the Steakhouse, Italian Restaurant, Café, and Sports Bar which report through their respective General Managers. This role has full ownership of casino floor beverage delivery to a gaming floor of 4,200 slot machines and 120 table games, all casino bars and walk-up bars, the Entertainment Bar, the Hotel Lobby/Sky Bar, the VIP Players' Lounge, and the Grab & Go coffee operations.

The Director of Beverage will build the beverage vision for the property, lead a team of three Beverage Shift Managers and a large hourly beverage team, and drive the systems, standards, and culture necessary to deliver exceptional beverage service across a 24/7 casino-resort environment. The VIP Players' Lounge represents the property's most premium guest-facing beverage experience and is a primary area of ownership for this role.

Key Responsibilities & Duties

Strategic Leadership & Program Development

• Provide strategic and operational leadership for all non-restaurant beverage outlets and the casino beverage server program.
• Develop and maintain the property beverage philosophy, cocktail programs, bar menus, and signature drink offerings across all bars and the casino floor.
• Lead cocktail recipe development, syrup production programs, and ingredient procurement for artisan bar outlets.
• Collaborate with restaurant General Managers on shared beverage training and property-wide drink program consistency.

VIP Players' Lounge

• Own and elevate the VIP Players' Lounge beverage experience including ultra-premium spirits program curation, signature cocktail offerings, hors d'oeuvres service coordination, and white-glove service standards for high-limit casino guests.

Casino Floor Beverage Operations

• Oversee casino beverage server operations across 5 service bars ensuring Agilysys IGfly handheld ordering, Smart Bar cocktail system, and all other market free beverage services.
• Build and maintain optimal station coverage models for beverage servers across three daily shift windows (peak 6pm–2am, day 10am–6pm, overnight 2am–10am) based on gaming floor density.
• Develop and manage the BPOD (Beverages Per Occupied Device) measurement model as a core KPI for team performance and scheduling decisions.
• Partner with Casino Operations and Gaming leadership to align beverage service with guest experience standards and complimentary beverage programs.

Team Leadership

• Directly lead and develop three Beverage Shift Managers; establish clear performance expectations, training protocols, and shift accountability systems.
• Lead hiring, onboarding, and ongoing training for all beverage team members including bartenders, barbacks, beverage servers, and Beverage Shift Managers.

Financial & Compliance

• Manage all beverage budgets, COGS, labor, and variance reporting; present regular financial recaps to the Director/VP of F&B.
• Oversee bar inventory, pour cost, liquor requisition, and vendor partnership management across all outlets.
• Ensure all alcohol compliance, responsible beverage service, and Dram Shop Act standards and Tribal ABC laws are maintained across the full beverage operation.
• Maintain all bar facility standards, equipment servicing, and bar maintenance request management.
• Perform other duties as assigned.

Qualifications

Qualifications & Skills

• Minimum 6 years of beverage management experience with at least 3 years in a leadership role overseeing multiple outlets in a casino, resort, or large-scale entertainment venue required.
• Demonstrated experience managing a large casino beverage server program strongly preferred.
• Deep knowledge of cocktail programs, spirits curation, wine, and bar operations across multiple service styles.
• Experience with Smart Bar, Agilysys InfoGenesis, IGfly, or equivalent casino POS and beverage systems preferred.
• Must hold ServSafe Food Handler and ServSafe Alcohol Certification prior to starting the position.
• Must be able to obtain and maintain a valid Catawba Gaming License.
• Must adhere to all Catawba Gaming Commission regulations, company policies, and procedures.
• Must have the ability to work flexible schedules including nights, weekends, and holidays.
• Must be at least twenty-one (21) years of age.

Physical & Work Environment Requirements

• Ability to stand and walk for extended periods on the casino floor and in bar environments.
• Ability to lift up to 50 lbs.
• Work in a fast-paced casino-resort environment across multiple locations.
• May occasionally be exposed to secondhand cigarette smoke and high noise levels.
• Must meet all casino employment and background check requirements.