Director – Member Engagement & Strategy

Customized Energy Solutions India Pvt. Ltd. (CES India) is part of Customized Energy Solutions (CES), a globally recognized, privately held energy market intelligence, consulting, and operational services firm supporting retail and wholesale electricity and natural gas markets worldwide.

Headquartered in Philadelphia, CES operates across the United States, Canada, Japan, India, and Vietnam, with approximately 400 associates globally. The company has earned multiple distinctions from INC. 500 | 5000 and the Philadelphia Business Journal, including Hall of Fame status and repeated recognition as a Best Place to Work.

Established in 2010, CES India plays a critical role in supporting both domestic and international energy initiatives. The India team brings expertise in emerging technologies transforming the energy landscape, including energy storage, electric mobility, wholesale electricity markets, microgrids, and renewable energy systems. Associates in India collaborate closely with global teams while contributing deep technical and analytical capabilities to complex energy market challenges.

CES India actively engages with industry bodies and ecosystem partners that are shaping India’s energy and technology landscape, including organizations such as the India Energy Storage Allance (IESA). Through industry collaboration, technology innovation, and engagement with public and private stakeholders, CES India supports the broader goal of advancing sustainable, high-growth energy and manufacturing sectors in India.

At CES India, you will work in a fast-evolving industry where innovation, accountability, and professional growth are valued. Your work will contribute to meaningful outcomes across both regional and global energy markets.

The Director - Member Engagement & Strategy will closely work with President, IESA. As Director - Member Engagement & Strategy, you will own IESA’s membership growth and retention agenda, drive business development and lead strategic industry engagement at the highest levels. You will independently define and execute strategies to grow IESA’s membership base, strengthen member relationships and position IESA as the go-to voice for the energy storage and clean energy sector in India.

This role calls for someone who brings an established network, a proven track record in business development or industry engagement, and the confidence to drive measurable outcomes independently.

KEY RESPONSIBILITIES

Business Development

• Own and deliver IESA’s annual membership revenue targets - new acquisitions and renewals
• Define and execute a membership growth strategy across existing and new segments including energy storage, EV, green hydrogen and adjacent sectors
• Build and manage a senior-level pipeline of prospective members - from outreach to onboarding
• Independently lead negotiations and close membership agreements with CXOs and senior decision makers
• Identify new revenue streams and partnership opportunities aligned with IESA’s strategic priorities
• Work with the membership team to drive a retention rate of 85%+ and proactively manage at-risk accounts

Member Engagement & Relationship Management

• Serve as the primary relationship owner for IESA’s Leadership Circle and Platinum members - maintaining regular cadence of engagement at the senior level
• Develop and implement a structured member engagement framework - ensuring members derive consistent value from their IESA association
• Conduct periodic member reviews to understand evolving needs, concerns and opportunities
• Oversee working groups, roundtables and member-focused events to deepen engagement and drive meaningful industry collaboration
• Maintain a deep understanding of IESA’s member database  - sector mix, engagement levels, renewal patterns and unmet needs - and use these insights to prioritise time and effort effectively

Strategy & Industry Intelligence

• Partner with the President as a strategic peer in shaping IESA’s overall direction and priorities
• Provide strategic recommendations to the President based on member insights, industry developments and competitive landscape
• Track policy, regulatory and market developments relevant to energy storage, BESS and green hydrogen - identifying implications for IESA’s strategy and member priorities
• Prepare periodic dashboards and strategic briefs highlighting membership health, at-risk accounts, high-potential opportunities and sector trends
• Contribute to IESA’s annual planning process - defining membership targets, engagement priorities and growth initiatives

External Representation & Advocacy

• Represent IESA independently at national and international conferences, government forums, industry body meetings and high-level stakeholder discussions
• Build and maintain senior relationships with ministry officials, government bodies, industry associations and international partner organisations
• Ensure IESA’s positions and priorities are accurately and credibly conveyed in all external engagements
• Identify and leverage speaking, partnership and visibility opportunities to strengthen IESA’s brand and influence.

Leadership & Cross-functional Collaboration

• Lead and mentor the membership team -  setting clear goals, driving accountability and building capability
• Work in close collaboration with the events and other consulting teams to ensure member engagement is integrated 
• Drive organisational accountability on key priorities - ensuring decisions made at the leadership level are executed effectively across teams
• Contribute actively to IESA’s Senior Leadership Team discussions and organisational decision making with analytics & strategic inputs of different verticals

Key Performance Indicators

• Annual membership revenue - new and renewal targets
• Number of new members acquired per quarter
• Membership retention rate  - 85%+
• Senior member engagement cadence ,meetings and touchpoints per month
• Pipeline value and conversion rate
• Member satisfaction and perceived value of IESA membership

• Bachelor’s degree in Business, Economics, Engineering, Public Policy or a related field - MBA or equivalent postgraduate qualification strongly preferred
• Minimum 5–10 years of experience with track record of business development, revenue generation and membership or client relationship management with measurable outcomes
• Prior experience in an industry association, consulting firm, energy sector organisation or government-facing role is strongly preferred
• Deep understanding of and established network in the energy, power, EV or clean technology sector, an existing senior-level rolodex is a strong advantage
• Proven ability to lead, inspire and develop teams

Key Skills & Attributes

• Strategic thinker with the ability to connect member insights to organisational priorities and translate them into action
• Strong business development instinct , comfortable with targets, pipelines and ownership of revenue outcomes
• Excellent written and verbal communication, capable of representing IESA credibly at the highest levels of industry and government
• Sharp analytical ability with comfort in working with membership data, market intelligence and industry reports
• High discretion and sound judgment given the seniority and visibility of the role
• Proactive, ownership-driven mindset,  anticipates needs and drives outcomes rather than waiting for direction
• Comfortable with frequent travel and flexible working hours around conferences and events
• Proficiency in PowerPoint, Excel and familiarity with CRM or membership tracking tools

What This Role Offers

• Direct, sustained exposure to the leadership of India's foremost energy storage industry body
• Full ownership of IESA’s membership growth and engagement agenda with direct impact on the organisation’s trajectory
• Direct access to and partnership with the President in shaping IESA’s strategic direction
• Opportunity to engage at the highest levels of industry, government and international platforms
• A platform to build lasting impact at the intersection of energy policy, industry strategy and business development

Why Choose CES

Customized Energy Solutions India offers competitive compensation commensurate with experience, along with performance-based incentives aligned to individual and company results. Our benefits are designed to support both professional and personal well-being and include comprehensive medical insurance coverage for associates and eligible dependents, generous paid time off, and structured opportunities for professional development through training programs and skill enhancement initiatives. We are committed to creating an environment where associates are supported, challenged, and positioned for long-term career growth.

Customized Energy Solutions provides equal employment opportunities to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.