Director - Functional Systems & Technology

Job Summary

Job Description

People Leadership & CIEC Operations 

• Lead the full CIEC (India offshore) team supporting Residential Billing Strategy & Operations. 

• Collaborate with US based leaders to oversee billing operations teams inclusive of configuration management, pricing and GTM enablement, testing and validation, data governance, analytics and reporting, and operational controls. 

• Champion CIEC related continuous improvement efforts inclusive of automation, data intelligence, and AI-enablement initiatives to reduce manual effort, prevent defects, and improve precision, speed, and resiliency across billing processes and revenue-critical systems. 

• Develop staff through ongoing training in billing, configuration, revenue assurance, and automation capabilities, as well as operational procedures, policies, communication, and technical skills. 

• Create a positive, collaborative, cross-functional atmosphere and process across the CIEC team and with U.S. counterparts. 

Billing Operations, Configuration & Execution Quality 

• Ensure CIEC teams deliver accurate, high-quality billing setup, configuration, eligibility logic, rating, taxes, fees, and financial settings. 

• Support disciplined execution of rate events, pricing and promotional changes, GTM changes, product launches, migrations, and platform releases. 

• Lead CIEC testing, validation, and release-readiness activities to support high-quality, stable, error-free deployments. 

• Ensure eligibility rules, offer structures, compatibility logic, and customer pathways are configured and tested to perform as intended for all market-facing offers. 

• Work with supervisors and managers to ensure all deliverables meet preset deadlines, specifications, and budgets to achieve financial and business objectives. 

Automation, Data Quality & Analytics 

• Improve the efficiency and effectiveness of CIEC operations by establishing and tracking performance metrics, KPIs, dashboards, and reporting that inform operational and financial decisions. 

• Lead CIEC automation work as an extension of the broader Billing Operations Continuous Improvement team -- identifying, building, and scaling automation, data intelligence, and AI-enabled solutions that simplify work and improve resiliency across the billing lifecycle. 

• Drive continuous improvement of operational workflows, execution consistency, and cost performance through simplification and automation. 

Stakeholder Partnership, Delivery & Change Leadership 

• Translate U.S. priorities and enterprise strategies into local operational plans and requirements with measurable outcomes. 

• Support prioritization, risk mitigation, and integrated execution of the billing, configuration, pricing-enablement, data, and operational initiatives assigned to CIEC. 

• Oversee local planning, communication, readiness, and change adoption for new capabilities and releases of new technology. 

• Communicate department strategies and objectives effectively within CIEC and across the broader organization. 

• Exercise independent judgment and discretion in matters of significance. 

• Maintain regular, consistent, and punctual attendance, and performs other duties and responsibilities as assigned. 

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first. 

• Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion - do what’s right for each other, our customers, investors, and our communities. 
  

Comcast Competencies: Director Level 1 

• Shapes the Future - Embracing Innovation & Change - Drives innovation by encouraging and respecting new ideas and championing change. 

• Forward Thinking - Shapes and/or aligns efforts with Comcast’s direction, applying a long-term perspective and external awareness. 

• Customer Focus - Delivers on commitments to internal and external customers. 

• Personal & Team Leadership - Drives oneself and others, contributing to the performance of a strong, diverse team. 

• Selecting & Developing Talent - Attracts, develops, and retains critical talent, helping to get the right talent in place for the organization; strong mentoring skills. 

• Building Collaborative Relationships - Operates with a OneComcast mindset, building strong and valued working relationships across the company. 

• Embodies Our Values - Demonstrates the courage to take a stand when needed. 

• Inspiring Trust - Earns the trust of others through authenticity, humility, respect, and credibility. 

• Agility & Adaptability - Adapts to changing conditions and challenges, seeking opportunities to continue learning. 

• Execution Excellence - Achieves goals through operational excellence, defining a clear path to accomplish objectives. 

• Solution Focus - Effectively analyzes issues, making sound, timely decisions and recommendations. 

• Financial & Business Acumen - Applies job knowledge, business experience, and financial understanding to make effective decisions. 

• Excellent organizational, collaboration, and negotiation skills. 

• Highly self-motivated, self-directed, and attentive to detail, with the ability to effectively prioritize and execute tasks in a high-pressure environment. 

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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