Director for Community Relations

Position Specific Responsibilities/Accountabilities

• Develop and implement a comprehensive community relations strategy and annual operating plan aligned with LMU’s institutional priorities, External Relations & Partnerships objectives, and broader public affairs strategy. Establish clear goals, timelines, stakeholder plans, and measures of success.
• Cultivate and steward productive relationships with neighborhood residents, neighborhood associations, community-based organizations, local businesses, nonprofit institutions, educational institutions, and civic leaders. Build relationships that strengthen trust in LMU and advance shared community priorities.
• Serve as a primary university liaison to neighborhood councils, community organizations, relevant City of Los Angeles offices and agencies, and other local stakeholders, in coordination with the Vice President and Government Affairs team.
• Develop and maintain a comprehensive stakeholder map, community engagement calendar, contact history, and relationship-management system. Document commitments, interactions, concerns, follow-up items, and outcomes to ensure institutional continuity and accountability.
• Monitor neighborhood and community developments that could affect LMU’s operations, reputation, master planning, construction, permitting, student life, or long-term institutional interests. Provide timely written and verbal updates, identify emerging risks and opportunities, and recommend appropriate courses of action.
• Represent LMU at community meetings, neighborhood council meetings, public hearings, civic events, and other external forums. Ensure that all university positions and commitments communicated externally have been appropriately coordinated and authorized.
• In partnership with Government Affairs, maintain effective relationships with relevant public officials and staff. Coordinate in advance on outreach involving elected officials, candidates, campaigns, politically sensitive matters, or issues with potential legislative, regulatory, reputational, or institutional implications.
• Chair and manage LMU’s Neighborhood Advisory Committee, including developing annual goals, recruiting and stewarding members, preparing agendas and briefing materials, facilitating meetings, documenting decisions and commitments, and ensuring timely follow-up.
• Lead proactive neighbor outreach efforts, including regular communications, community meetings, neighborhood canvassing, campus updates, and engagement connected to construction, major events, student activity, master planning, and other areas of shared interest.
• Serve as a central point of contact for external community questions, complaints, and concerns. Maintain a centralized tracking system and coordinate with Facilities, Campus Safety, Student Affairs, Legal Affairs, and other university offices to support timely, accurate, and appropriate resolution. Identify recurring issues and recommend institutional or operational improvements.
• Develop and execute communications supporting LMU’s community relations objectives, including newsletters, community notices, presentations, talking points, correspondence, web content, social media content, advertisements, and briefing materials. Coordinate communications with Marketing and Communications and other relevant university offices.
• Plan and execute community programs, meetings, and events both on and off campus. Establish the purpose, audience, desired outcomes, budget, communications approach, and evaluation process for each significant engagement.
• Identify, evaluate, and steward community partnerships that advance LMU’s mission, enhance awareness of university programs, support neighborhood engagement, and demonstrate LMU’s commitment to service and the public good.
• Convene and coordinate cross-functional university colleagues on community-facing issues. Clearly establish responsibilities, deadlines, escalation points, and communication protocols to ensure consistent institutional follow-through.
• Develop, maintain, and regularly report key performance indicators for Community Relations. Track progress against annual goals, document outcomes and impact, identify areas requiring adjustment, and ensure complete and timely submission of monthly KPI updates and other required reports. Metrics may include stakeholder engagement, relationship development, responsiveness, issue resolution, community sentiment, partnership outcomes, event effectiveness, and progress toward strategic priorities.
• Manage the community relations budget, vendors, consultants, memberships, and sponsorships responsibly. Ensure that expenditures and commitments are appropriately authorized, documented, and aligned with strategic priorities.
• Maintain regular availability and responsiveness during established working hours, while recognizing that the position also requires periodic evening and weekend responsibilities. Maintain an accurate and current university calendar and comply with all university requirements related to work schedules, remote work, compensatory time, and leave.
• Exercise discretion and sound judgment in handling confidential, politically sensitive, reputational, or potentially contentious matters. Escalate significant risks, commitments, complaints, or stakeholder concerns promptly to the Vice President.
• Perform other duties and contribute to special projects and institutional initiatives as assigned.

Loyola Marymount University Expectations

Exhibit conduct that supports the mission, vision, and values of Loyola Marymount University. Foster an environment of inclusion, respect, collaboration, and service. Model high standards of professional, responsible, accountable, and ethical behavior.

This position must be able to work effectively and independently while remaining closely coordinated with university leadership and cross-functional colleagues. The position requires skilled relationship management, consensus-building, discretion, political awareness, and the ability to navigate competing perspectives without making unauthorized institutional commitments.

This position is expected to exercise excellent judgment, communicate candidly and promptly with leadership, meet established deadlines, maintain accurate records, and produce consistently high-quality work. This position must be comfortable operating in a fast-paced environment in which priorities may shift and sensitive matters may require immediate attention.

Requisite Qualifications

• Typically, a bachelor’s degree in communications, public relations, public affairs, political science, public administration, organizational leadership, business, or a related field. An advanced degree is preferred.
• Minimum of  seven years of progressively responsible experience in community relations, public affairs, government or civic engagement, institutional relations, communications, or a related field. Experience in higher education, a complex nonprofit organization, government, or a similarly multifaceted institution is preferred.
• Demonstrated experience developing and executing comprehensive community engagement strategies, annual work plans, stakeholder outreach programs, and measurable performance objectives.
• Significant knowledge of Los Angeles-area communities and familiarity with City of Los Angeles government, neighborhood councils, public agencies, community-based organizations, and local civic institutions.
• Demonstrated ability to establish credibility and build productive relationships with residents, community leaders, public officials and staff, business leaders, nonprofit organizations, and internal institutional stakeholders.
• Demonstrated political acumen and ability to operate in politically sensitive environments while maintaining institutional neutrality, professional boundaries, confidentiality, and appropriate coordination with university leadership.
• Experience managing complex community concerns, reputational issues, or disputes involving multiple constituencies. Strong listening, negotiation, de-escalation, and conflict-resolution skills.
• Excellent written and verbal communication skills, including experience preparing executive briefings, presentations, correspondence, talking points, community notices, reports, and public-facing materials.
• Demonstrated ability to recognize emerging risks, assess their potential institutional implications, escalate matters appropriately, and develop actionable recommendations.
• Demonstrated experience developing and tracking key performance indicators, assessing program effectiveness, maintaining accurate performance data, and translating results into clear reports and actionable recommendations.
• Experience creating and maintaining stakeholder-management systems, engagement records, issue trackers, calendars, project plans, and performance dashboards.
• Strong project-management skills, including the ability to manage multiple priorities, budgets, vendors, events, deadlines, and cross-functional dependencies.
• Proficiency with standard office, project-management, constituent-management, email marketing, and data-reporting tools.
• Ability and willingness to attend periodic evening and weekend meetings and events and to adjust the work schedule, in accordance with university policy, to meet the responsibilities of the position.
• Valid driver’s license and ability to travel locally between university campuses, community meetings, and external events, if required by the university.

Salary Range

$125,000.00 - $135,000.00 Salary commensurate with education and experience.

The above statements describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Salary range

Please note that this position may not be eligible for visa sponsorship now or in the future.

LMU is committed to providing equal access to employment opportunities and ensuring a comprehensive recruitment and selection process for all applicants.

Individuals who require a reasonable accommodation to participate in any stage of the application, interview, or selection process may contact Human Resources athr@lmu.edu or by phone at (310) 338-2723. Applicants who use relay services or other assistive communication technologies are welcome to utilize those services when contacting Human Resources.

When contacting Human Resources, please include the job posting number, title of the position and department for which you are applying. Applicants are not required to disclose the nature of a disability or provide medical information when requesting an accommodation during the recruitment process.

LMU will work with applicants in a timely and interactive process to identify and provide reasonable accommodations consistent with applicable federal and state law.